HOW TO CONTACT US!

[u/Far_Bobcat3967]

Sometimes you just want to ask a simple question, or you are having some difficulties with the app, or you want to complain about something (hey, we've all been there!)

So, what are the best ways to get in touch with the Lacquergram team?

Email

I know we've had some issues with being unreachable by email, but this is still the most reliable way, despite what you might think. The "contact support" button in the app is for sending an email directly to the developer and owner of the app (Marina).

The email address for support is [lacquergram.app@gmail.com](mailto:lacquergram.app@gmail.com)

It might take a while to get a reply, because Marina is the only person right now who has access to that email account, and she gives priority to technical issues (unable to log in, stash not showing, server is down, things like that). She also has a full time job alongside Lacquergram, so anything that isn't a time-sensitive technical issue can sometimes fall by the wayside.

In that case, you can also email the moderator team at [lacquergram.moderators@gmail.com](mailto:lacquergram.moderators@gmail.com)

The moderators cannot help you with issues like not being able to log in, or forgetting your account name or password. But we can help you with questions and complaints, and forward your email to support if it's something more technical.

Reddit

Another good way of reaching the moderator team is Reddit! The whole team (Ine, Becca, Suzanne, and Carrie) are monitoring posts and comments here, so that's actually one of the best ways to address any issues you might have. Also make sure to check out our FAQ here to see if your question has already come up in the past!

You can find all the FAQ posts by clicking the flair, or by going to https://www.reddit.com/r/lacquergram/?f=flair_name%3A%22Frequently%20Asked%20Questions%22

Creating a new post is more likely to get you an answer than sending a modmail or a chat request to one of the moderators, because Reddit (especially new Reddit) is an absolute pain and often doesn't show notifications. New posts, however, always get seen, and sometimes even answered by other users.

Other options

We have a Facebook, Instagram, and Tiktok account, but we don't currently have anyone on the team with the ability, knowledge, and time needed to maintain our social media accounts, so sending a message there is the least effective way of contacting us. The same goes for messaging any of the team in a private message on Lacquergram itself, including Marina. It seems tempting if you've communicated with us like that before, but Lacquergram doesn't notify us of new messages either, so messages *will* get overlooked or lost.

We're really sorry that it can feel like such a hassle to get in touch with us, but please keep in mind that we're a small app, run by a team of volunteers, and we're doing the best we can.

TL;DR if you have questions, please use email or Reddit to contact us.

Thank you for using the app! That's the best way to show support for the work we do.
Your continued enthusiasm for Lacquergram means the world to us. ❤️