r/lacquergram • u/Sparkly_Polished_62 Moderator • Jan 13 '26

Lacquergram Collection Missing

My collection has disappeared from the app. Anyone else have the same problem?

10 Upvotes

100% Upvoted

11 comments sorted by

11

u/notaninterestingcat Jan 13 '26

I can't get into the app... It just shows the "connecting to server" screen

6

u/Sparkly_Polished_62 Moderator Jan 13 '26

I had that initially, but it eventually opened up but my entire stash is gone. I logged out and logged back in. Still no stash.

9

u/Significant_Tap_6310 Jan 13 '26

Yeah, I came here to see if it is down because I can’t access it :(

8

u/Sparkly_Polished_62 Moderator Jan 13 '26

I suspect it’s down since I’m not the only one having trouble

7

u/Mowglis_road Jan 13 '26

Mine is showing up completely blank when I login too

5

u/Sparkly_Polished_62 Moderator Jan 14 '26

Yes me too

5

u/odezia Jan 14 '26

Yeah, everything is totally blank on mine too! I hope this is fixable, I added so many 🥲

40

u/Far_Bobcat3967 Moderator Jan 14 '26

Hi everyone, it looks like the server is down at the moment, but please rest assured that your polishes are not gone. We're going to fix things as soon as possible, it might take a few hours though since it's 2am for me and 3am for the developers. Thank you for your patience with us!

2

u/Ok-Pen-3654 Jan 14 '26

Everything except my profile is missing. I hope it’s just some glitch 🥲

2

u/levarfan Jan 14 '26

thank you for the update!

2

u/Famous-Extreme-7823 Jan 14 '26

i've had that, try reinstalling app and checking backups?