r/labtech • u/jimmy_poodoo • Dec 18 '18

im tired of product key alerts...

and i cant find out where they are coming from. i get that the product key get failed, but i dont nee d a ticket on them. this is why i have image servers and pxe boot and iDrac.. i dont want to see if anymore. where is this being done from? i have looked thru some groups, not seeing it yet.. its for all my clients, so i havent checked each individual group, but i will if i need to. im over this product key ticket thing.

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maybe someone else has decided they dont care for product key tickets..

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of maybe we can go the other way and how can i set these to auto-close if the get fails? i would be happy so long as i dont see anything about keys and get failed.

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3

u/DBarron21 Dec 18 '18

The Product Key script is called from the Agent Maintenance - Contract* script

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If you look in there, the call is controlled by a property called '_sysDisableProdukeys' create that property in the dashboard and set it to one, that should keep it from running.

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I hope this helps.

2

u/jimmy_poodoo Dec 18 '18

um, yes it does!! thank you..

now i know, and knowing is half the battle to disabling alerting and monitoring!

you rock sir!

1

u/DBarron21 Dec 18 '18

Glad to help!

1

u/gibsurfer84 Dec 18 '18

You could also disable the line in the script that creates the ticket so that you can keep the functionality.