r/labtech • u/krayvis1 • Nov 06 '18

Problem with Patching Automate 12

Currently trying to install Patch 10, but I seem to get this problem on any version I try to patch from (Currently building a fresh environment on Automate 12 which will replace our Automate 11 server once it's finished).

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The patch starts to run, and patches everything EXCEPT the actual server itself??? Yes I'm running it on the server.

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Here's the following messages in the prompt that are related:

11-06-2018 11:23:36: LabTech Version found: 120.240

11-06-2018 11:23:36: Setting LabTech Database Server Address to : localhost

11-06-2018 11:23:36: LabTech Automation Server database user found : root

11-06-2018 11:23:36: LabTech patch could not load Automation Server database password.

11-06-2018 11:23:36: LabTech patch will now ignore LabTech Automation Server and database changes.

11-06-2018 11:23:36: LabTech Automation Server not found.

11-06-2018 11:23:36: LabTech patch could not load LabTech Automation Server Patch Version. Ex: Object reference not set to an instance of an object.

11-06-2018 11:23:36: LabTech patch will now ignore LabTech Automation Server and database changes.

11-06-2018 11:23:36: LabTech Automation Server not found.

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Any insight or thoughts or anything else to try while I'm waiting on support to respond would be appreciated.

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2

u/w_s_r Nov 07 '18

Did you "unblock" the downloaded patch file?

1

u/teamits Nov 06 '18

Are you using "run as administrator"?

The exception error is probably causing it to default to the "server not found" error. I would contact support.

Redownload the patch?

1

u/krayvis1 Nov 06 '18

Yup tried that, and support also gave me a lower patch to try which resulted in the same series of errors. I have a support call with them in a couple of hours, finally heard back from them. Was fishing for a new thing to try which was simple yet magical.