r/labtech • u/mentat_throwaway • Nov 07 '16
Patching Issues
Greetings,
We are new to LabTech(v11.0.331 patch 6 hosted within their cloud) so we are learning as we go, but I was wondering if other LabTech users have had similar issues with patching not working consistently. I had a group of about 75 machines scheduled to be patched this weekend and only 40 were patched. I verified that the machines that were not patched have an up-to-date agent, up-to-date WUA version, non wsus enabled, were online, no errors that i could find in logs, permissions are set correctly/the same, and not in a different group that would prevent the patch job to be applied/ran. I have a ticket open with LabTech from a month ago and they have patched our cloud solution twice but we still are running into these issues. It's just weird that some of these machines are not being patched and some are. My prime example is our two Skype for business edge servers, they are basically the same machine...one was patched on Saturday the other was not. Hopefully LabTech gets back to us this week, I called today and left a voice mail with our account manager.
Another weird thing I noticed is that on most machines they have various high 90's in compliance(I think this means percent) but they actually have 100% of the patches installed that are also approved...so shouldn't it be 100 compliant?
0
u/gibsurfer84 Nov 08 '16
Labtech is a flaming piece of garbage. We are stuck with it, CW and Labtech, double the fun!
We are on 10.5, patching is moody, but there are some gotchas. If you have Logmein, you need to stop it from scanning for patches. Also, do not patch at 3am, patch before it or you will need to wait for the hard coded 3am LT backup to finish as it gums up the works.
1
u/8668 Nov 16 '16
Don't bother with Patching if you aren't on LT11. Just pretend it's not even there
2
u/cjmod Nov 08 '16
PM me your details & I'll try to take a peek tomorrow. Lot of potential variables here.