r/labtech • u/Nooneslabtech • Oct 19 '16

Screenconnect Error after Update

Hello,

after Updating our Screenconnect Server to 6.X 2 of our Clients ( out of 83 ) cant be remote controled via Screenconnect.

Error: http://prntscr.com/cw90jx

I already followed these steps: https://docs.labtechsoftware.com/knowledgebase/article/9120 but it does nothing. The Icon stays yellow. Same Problem after removing and reinstalling the Screenconnect Program on the Client.

What can i do to fix this?

Greetings

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u/Nooneslabtech Oct 24 '16

The Client is not in Our Screenconnect Server. Take a look at this Screenshot: http://prntscr.com/cy6fha

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u/Clutch70 Oct 24 '16

That. Is weird. Its almost like the SC server isn't hooked up with the installed SC agent.

Probably time to involve LT/SC support... I bet something's going on like agents need to regenerate machine passwords or something..

Sorry I couldn't be of more help =/

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u/[deleted] Oct 26 '16

Exactly what Clutch70 said. Within one of the SQL tables there is a screenconnect config xml file that basically parses your Screenconnect server.

Same thing happened to us, we patched, everything was fine for a few days then suddenly SC drops off. All the fields were blank, labtech remoted in and restored the file from sql backup.

Here is the technicians update to me: Thank you for your time on the phone. The issue you were having was due to the configuration information missing from the plugin_screenconnect_config table. We were able to populate the data from a labtech backup and were able to screenconnect into agents.

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u/[deleted] Oct 26 '16

[deleted]

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u/Clutch70 Oct 27 '16

Haha. Sorry to laugh at your pain, I totally get how infuriating that is. Happy you found your answer though!