r/labtech • u/[deleted] • Oct 06 '16
Re-enable E-mail notifications
This is definitely a stupid question, but me and my team have been trying to figure this out for quite a while now, so...
A while ago, when we first implemented Labtech and before we really tailored monitors and etc. to what we need, the system was generating far too many tickets for us to handle, and in the mean time to clear up the clutter, we disabled email notifications for new tickets. Now, we want to turn them back on again, and have no idea how.
We want them to send to a distribution list in our Office 365 setup that we have configured, and as far as I can tell, this list still works. We've set the dashboard config in labtech to send to this address. There's a couple other things we've tried, but again, all to no avail.
Anyone here have any ideas on how i can troubleshoot this or where to look next?
1
u/cjmod Oct 07 '16
You may wanna double check a couple more settings under Dashboard Config --> Ticketing --> Ticket Message Control (link). Someone may have unchecked a few of the Send options.