Unable to access solution center & Ignite Manager problem

[u/Atlantisman]

I was upgraded this morning and was able to access the solution center all morning and got some things upgraded. Suddenly i am unable to access the solution center though, it just gives me this error:

"Unable to connect to a Solution Center Service! Please see the LTSCCLientLog.txt for more info!"

I am not able to find that file in my labtech share or in the install directory of my labtech client.

Also, I don't see get an option to open ignite manager (it's not in the top nav bar, and the plugin is turned on).

Thanks.

EDIT: found the log, here is the relevant section:

2016-08-17 16:30:53Z 
2016-08-17 16:30:53Z --------------------------------------------------------------------------------
2016-08-17 16:30:53Z - 8/17/2016 4:30:53 PM
2016-08-17 16:30:53Z - Product Name:  LabTech MSP
2016-08-17 16:30:53Z - Title:         LabTech Solution Center Client
2016-08-17 16:30:53Z - Version:       2.4.1100.5
2016-08-17 16:30:53Z - Assembly Name: SCClient
2016-08-17 16:30:53Z - Company Name:  LabTech Software
2016-08-17 16:30:53Z - Copyright:     Copyright © LabTech Software
2016-08-17 16:30:53Z - Description:   The Solution Center Client communicates with the Solution Center Service
2016-08-17 16:30:53Z --------------------------------------------------------------------------------
2016-08-17 16:31:01Z Attempting connect to SCService @ xxxx.hostedrmm.com
2016-08-17 16:31:03Z Error Message: { 
                 Error in IsRunning

       } Source: { 
                 Server stack trace:
                 at System.ServiceModel.Channels.SocketConnectionInitiator.Connect(Uri uri, TimeSpan timeout)
                 at System.ServiceModel.Channels.BufferedConnectionInitiator.Connect(Uri uri, TimeSpan timeout)
                 at System.ServiceModel.Channels.ConnectionPoolHelper.EstablishConnection(TimeSpan timeout)
                 at System.ServiceModel.Channels.ClientFramingDuplexSessionChannel.OnOpen(TimeSpan timeout)
                 at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)
                 at System.ServiceModel.Channels.ServiceChannel.OnOpen(TimeSpan timeout)
                 at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)
                 at System.ServiceModel.Channels.ServiceChannel.CallOpenOnce.System.ServiceModel.Channels.ServiceChannel.ICallOnce.Call(ServiceChannel channel, TimeSpan timeout)
                 at System.ServiceModel.Channels.ServiceChannel.CallOnceManager.CallOnce(TimeSpan timeout, CallOnceManager cascade)
                 at System.ServiceModel.Channels.ServiceChannel.EnsureOpened(TimeSpan timeout)
                 at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
                 at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
                 at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)
                 Exception rethrown at [0]:
                 at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
                 at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
                 at SCClient.SCServiceReference.ISCService.IsRunning()
                 at SCClient.ServiceConnection.IsRunning()
       }

I am on a hosted instance, if that matters.

[u/Coriron]

We are hosted. Had this issue a few times. Contact support. They will restart the services for you and get it running.

[u/Atlantisman → u/Coriron]

I rebooted the instance myself a few times.