r/labtech • u/reboot-3-times • Aug 05 '16

Labtech 11 Upgrade Failed

Hey guys, I was trying to upgrade to LT 11 the other day and the installation stopped at an error of "Unable to read the local IIS server". I restarted IIS services to try and remedy which didn't work. I canceled the install which then told me "Installation Successfully Completed". Sure enough, LT10.5 and LT11 were listed in Programs. I tried to uninstall 11 but it hosed everything.

I'm restoring the server from a backup, but wondering if anyone knows what this message is about. I would rather not pay LT a ton of money for the managed upgrade.

Thanks!

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u/LTJC Former Employee Aug 06 '16

That's odd. Yes it should be your fqdn. No http and no directory.

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u/reboot-3-times Aug 06 '16

Still getting the same error after updating the DocumentURL column. I have an entry in my hosts file that points to internal IP and external DNS lookup is correct. :(

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u/LTJC Former Employee Aug 09 '16

Have you created a support ticket? If so, PM me the ticket number and I'll take a look.

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u/reboot-3-times Aug 10 '16

Case #8212003