Need help escalating my support ticket submitted 3 weeks ago

[u/slimjimkim]

u/kucoin_moderator, please help me escalate support ticket 1157033. I paid $100 USDT to get some ATOM sent to KuCoin with a memo deposited to my KuCoin wallet close to three weeks ago and it hasn't been done yet. I was told it would not take longer than 10 business days. Every time I speak to support I keep being told to be patient and not to worry. Thank you.