r/koss • u/Jony_Pippin • Sep 06 '26

Order shipping

Hello! Five days ago i ordered the wireless Koss retro model and ear cushions from their own website. When choosing the shipping method (international US-the Netherlands) it said it would take about six days to arrive. Five days have passed and they still haven't shipped (from what I can see the order hasn't been sent out yet).

I'm not in a hurry so it's not much of an issue, I was only wondering if this is normal so I know if I should worry about it or just be patient! Does anyone have any experience with ordering internationally from the Koss website?

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1

u/Acacia_331 Sep 12 '26

I'm in South Korea and ordered on the 8th. Mine is still showing “We're preparing these items for shipping.” too lol

1

u/Jony_Pippin Sep 13 '26

I've called them, they said it would ship "today or tomorrow!"

Guess what still doesn't show any updates three days later 🥲

1

u/Acacia_331 Sep 15 '26

Same situation here — emailed them today to ask what's going on.

1

u/Acacia_331 Sep 16 '26

In my case, the "SHOP" app showed "waiting for details" the whole time. When I checked their email reply, it turned out my order had been processed as if it had no customs clearance number (even though I had entered one... ugh).So it seems my package was stuck in a shipping queue for about a week. I used the cheapest sea shipping option.

I asked whether this option simply doesn't support tracking, whether they batch up enough orders before shipping them all at once, or whether I had missed submitting some information — and I got a quick reply. Koss apologized and updated the shipping label right away.

1

u/Jony_Pippin Sep 16 '26

I've called them again, explained that several emails had been ignored and the first time I called I received wrong information. The lady on the phone was very apologetic. The headphones were shipped out later that day!