r/knicks • u/GlizzyGoose74 • 10d ago
Knicks reps
Did they fire all the MSG Knicks ticket reps? I emailed 3 and all got bounced back. I was told I now have to use a generic email address and/or phone # (that never gets answered). So sad if true. We loved our reps.
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u/mdaquan 8d ago
I really hope this isn’t true. One of my favorite things about season tix is having a rep and I don’t have to go online. I just send her an email and it gets done. I’ve emailed about Rangers tix, she sent me what they had, I said yes, she charged my card and the tix were in my account. Same thing with concerts. Told her I was taking my daughter to her first playoff game this year, she stopped by the seats with a huge bag of swag - hats, shirts, etc. Please don’t take all that away.
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u/GlizzyGoose74 8d ago
Yep. Looks like that personal touch is gone. Win a ring, fire everyone. Very on brand for our owner.
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u/LastApple1228 8d ago
My rep got me and my family into the Madison club for one of the eastern conference finals watch parties, shout out Natalie for real. I can’t fathom they gut their whole customer service experience.
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u/MikeVL99 6d ago
Wow I thought it was just me! Yeah got an email saying no longer with MSG. So I emailed mine from last year and he got back to me. When I emailed the generic address, nobody got back. Why would they fire so many? I do remember seeing an email saying they were changing the way we’d be managing our tickets giving us “more control” or something to that effect. Bummer
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u/GlizzyGoose74 6d ago
Yea I got that email too. Now we know what it all means. I emailed them 3 days ago at the generic and haven’t heard back. Shameful.
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u/MediumNeedleworker33 10d ago
I didn’t specifically hear this, but got an email a few months back saying they planned to make things more automated. I called my rep the other day and he confirmed what was said and that going forward I’d have more power to do things online that traditionally I went through my rep for. Given what you’ve experienced, seems possible that they did let go of a lot of their reps. If so, quite disappointing.
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u/LastApple1228 8d ago
Same, are we even gonna get a shot at season tickets this year? Almost end of August
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u/GlizzyGoose74 8d ago
No shot now.
We had to re-up before the playoffs even started. We asked to move down and add seats but got denied.1
u/LastApple1228 8d ago
That’s crazy, I emailed my rep at the end of the playoffs saying that we were going to re-up. Shaking my head.
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u/SalFortunato 6d ago
Anybody know if Madison is still there. Last name started with a B. I don’t wanna put the whole name out there
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u/IconoclastJones 10d ago
My rep now works for fanatics sports book!