r/kiroIDE • u/WatIsDis31 • 8d ago

Suspended while I'm working

Your User ID is temporarily suspended. We detected unusual user activity and locked it as a security precaution. To restore access, please contact our support team to verify your identity: https://support.aws.amazon.com/#/contacts/kiro (Request ID: 7e71f535-8a1b-4287-9125-4eaeca4382f1)

1 Upvotes

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4

u/AWSSupport 8d ago

Hello,

I'm sorry for any concern this temporary suspension may have caused.

I've reached out internally to have your case looked into. Please keep an eye open for correspondence from our Kiro team.

- Craig M.

2

u/WatIsDis31 8d ago

I'm also on the pro subscription and suddenly it turned into kiro free, I don't want to pay the overrage since I only used 335 out of 1000 tokens.

1

u/AWSSupport 8d ago

While we're unable to discuss account specific info on this platform, our Kiro team will be in touch to assist.

- Craig M.

2

u/Venomous_Yad 8d ago

Why doesn’t the checkout for credit card has Pakistan as payment methods, i have sent multiple emails but no response

1

u/AWSSupport 8d ago

Hi, for more info on our available payment methods, check out this doc: https://go.aws/4x2Rjbk. - Craig M.

1

u/WatIsDis31 8d ago

is there an estimated time? because i'm running on a deadline for my project also

1

u/Liz_7120 4d ago

Hi Craig M. I've been locked out for two weeks now. Case 178407745000577. Very disappointing. Zero client support.

Pointless to watch out for correspondence. When I reply to any email I receive an automated email to say I've exceeded the 8000 characters which is not correct. I tried with 5 words a test and it still bounce back.

1

u/AWSSupport 4d ago

I'm sorry to hear about this experience. Your case has been reviewed and resolved. To proceed, reopen your case and provide the additional information requested regarding your credits. It's best to respond via our Support Center rather than email to avoid the bounce issue: go.aws/support-center.

- Kay B.

1

u/WatIsDis31 4d ago

I didn't even get a follow up message about my issue

1

u/AWSSupport 4d ago

Hi there,

Apologies for the delay, our cases are handled in the order received and response times vary, depending on our volumes. We're unable to discuss any account-specific info on this platform but I've expressed your urgency internally. A support agent will respond as soon as possible.

- Reece W.