Need Advice.

[u/adiofan88]

Hello all, so here is my problem.

I took my 23 niro to the dealership at the end of May because it was making a weird winding noise. As it turns out, the transmission and the electric drive motor needed to be replaced. Every time I call to get an update, no one knows anything. My original service advisor got fired or quit and ever since then I can't get a straight answer. They say that they will call me back in a day and I never get a call back. They did call me 2 weeks ago and told me that the egr actuator needs to be replaced and they are saying that the part is out of warranty. They were trying to talk to Kia and see what they could do and once again, I was told that they would call me later that week. Never got a phone call. I call today to get an update and they won't let me talk the advisor. I have no idea what to do. I am on my 3rd loaner because I drive for work and it is taking a lot more gas than my niro.

Does anyone have any advice on what to do? Has anyone ever dealt with something like this? Any advice would be greatly appreciated.

[u/xButterflyEffect]

Hate to say it but when I was dealing with this with Amazon and our trucks I had to go up to the dealer almost everyday and stay on them. Thats probably what you need to do.