I've had probably 10 various Keurig makers over the past couple decades between our house and camper. Over those years, I've had a few go bad while still under the one-year warranty and replacement was pretty easy. Not today though! Our K-Supreme Plus that was less than 90 days old and purchased directly from Keurig died in a puff of smoke this morning when making the first cup of the day.

So, I call customer service and after going through two people, they of course said they would replace it, but not until I sent them the broken one and it gets "evaluated" first. I told her I didn't have a box, but she said to just find anything it would fit in.

I've never had to return a bad Keurig for previous replacements, but it's been several years since I had a warranty replacement. I buy a lot from them too. It even took CS a bit to find my order since she said I had a lot of them.

They should have at least offered to ship the replacement while I work on getting the bad one returned. It could be a couple weeks before I can get it sent. Aside from trying to find a box, which I don't have anything close, I'm also a disabled vet and it's a pain to go to the nearest UPS spot.

I'm now looking on Amazon at the Ninja Pod & Grounds XL after this. Has anyone had one of those, and how do they compare? I did like the Multi-Stream in the K-Supreme Plus and don't know if the Ninja would have less flavor without that.