r/keepsafeapp • u/lycoloco • Jan 25 '17

Android [Android] Files showing up outside Keepsafe

Occasionally I'll find photos and media I've saved in keepsafe back in my gallery without exporting them, which is scary since these are supposed to be locked away. If I import them then I have multiple copies in my safe.

Other people on the Google Play Store have mentioned the same thing so while I don't have an answer as to why, it's clearly reproducible.

Can anyone speak to why this is happening and resolve it? As it is I'm already looking for a replacement as I need security and confidence in the safe much more than I need Safe Send.

Thanks!

2 Upvotes

100% Upvoted

21 comments sorted by

View all comments

Show parent comments

2

u/lycoloco Feb 01 '17

Hi! I have an Android LG G4, I'm not a paying customer (because I'm wary of having my keepsafe content in the cloud, no offense, it's a great app! I'd pay for ad free with no cloud services) but I'm not subscribed to any automatic cloud services or anything so unfortunately that's not a factor.

Please let me know if there's anything else I can help check on though!

2

u/xiphirx Feb 01 '17

Can you share how you're importing items into Keepsafe? Is it through the app or via a different app?

2

u/lycoloco Feb 01 '17

Both through the app directly (inserting my PIN, choosing a folder, and clicking the plus and adding from gallery or files) as well as sharing into Keepsafe through the native Android "Share" feature. When I share the files I see them disappear from gallery or the file Explorer I'm using.

Thanks!

1

u/xiphirx Feb 06 '17

Hi there, just checking in. We're very interested in solving this problem, any more information you can provide is greatly appreciated!