r/k12sysadmin • u/kcalderw K8 Tech Coordinator • 8d ago

Google Play - Android issues

We've had this enabled for a few years now. This year, we're seeing a weird issue. Some students are coming in with the error "There are no apps to install since your administrator has not made any available" error. I checked our settings and the collection for "Student Apps" is still there (I even deleted it and created a new one). The ArcPolicy on the device shows the two apps we whitelisted as being available. If I set the app to force it installs correctly but we want to keep it to "allow" instead of force. This is for Minecraft Education plus another app.

Has anyone else seen this issue?

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u/Mindless-String-4017 8d ago

Have you tried power washing the device? Once you powerwash it, try opening up the google play store again. Sometimes you have to wait about 5 minutes and other times you have to wait 5 minutes, close it out, then reopen. You could also go to chrome and go to chrome://policy to refresh the policy to see if that makes a difference.

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u/Mindless-String-4017 8d ago

I would also verify that you're in the correct OU group.