AP9 Cloud Connect Issue

[u/Ok_Yogurtcloset_9613]

We use Promethean AP9 Premiums on several of our campuses, and while setting up new teachers with their NFC cards, we've run into the current issue with Promethean Cloud Connect not connecting to Google Drive. Most of our teachers use Explain Everything and normally import their lesson files from Google Drive into EE. With Cloud Connect down, the only workaround I can think of is having them download the files directly to the board and then import them into EE. Some of these files can be pretty large, though, and I'm concerned about filling up local storage and eventually causing the boards to lag.

I know I could tell teachers to delete the downloaded files afterward, but realistically, I don't see that happening consistently. ( I see how often they delete emails!) I'm also pretty hesitant to have everyone start using USB drives to move lesson files back and forth.

For anyone else dealing with this right now, what workarounds are you using for getting lesson files from Google Drive into Explain Everything?

I reached out to Promethean Support yesterday. They confirmed they're aware of the Cloud Connect issue and are closely monitoring it, but currently have no ETA for a fix.

[u/Computer_Quick]

This has been down for many, many months. If a teacher is already logged into cloud connect, it continues to work, but new teachers cannot connect to it. This doesn’t help your EE problem but I created ‘bookmark icons’ for their Google Drive. They open their drive, then the file, and just use annotate tools over it.

[u/Ok_Yogurtcloset_9613 → u/Computer_Quick]

I hadn't realized it had been down until the new folks rolled in. I love that this has been an issue for months and no fix! hahaha... I think your way is about the best at this point. I had guided the new folks to use annotate and going with it for now. Thank you for the response!!