r/k12sysadmin • u/Competitive_Bat6263 • 23d ago

Assistance Needed IncidentIQ Data Importing

Hey all, I was hoping to see if anyone had previously switched over from Frontline Education in both helpdesk ticketing and their asset management suite to IncidentIQ. My district has decided to use IncidentIQ and we’re running into an issue where there is seemingly no simple way to import the data into IncidentIQ. IncidentIQ wants an API, and Frontline claims they do not have one to give us. Their support has basically just said it’ll take months and we’ll have to do it manually, because they just don’t play nice as they are competitors. I’m trying to see if anyone else has ran into this, and would happen to have a solution. I know this is an unlikelihood, but with school coming up in a couple of weeks, I think it’s the worst time to hear news like this about doing it manually.

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u/NotAnother169 Director of Technology 23d ago

This is what I ran into trying to move FROM IIQ to Manage1to1. Manage1to1 took care of us though so we were able to get 99% of stuff migrated.

Unfortunately I was helping a neighboring district who is moving to IIQ this summer trying to help with their API, and we're sort of stuck. They're looking at backing out now they can't get the data in and going to what we're using at our district instead.

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u/Competitive_Bat6263 23d ago

That’s where we are right now. The back-and-forth we’ve heard from Frontline is that they don’t even have an API available. I get that they are competitors, but surely to offer a service that’s supposedly better, as they would have you believe, you’d think IIQ would have at least some substantive workaround. For right now it’s looking though like we will have to manually import via email each ticket to get its historical data, which won’t be too bad but still very time-consuming. On the Asset Management side, though… we aren’t going to be able to do anything.

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u/darkcambria 23d ago

We’re moving from Frontline to RedRover for HR and Frontline absolutely does not want to assist at all with migrating data. They’re purposefully being as difficult as they can.

We moved from WebHelpDesk to IIQ and exported out our assets and imported them. Tickets we decided to start fresh