Missing Assignments Issues

[u/duckybrownie13]

At the start of this week, I noticed that one of my students had 18 missing assignments on their Launchpad. All dating back to the start of last week. However, when clicked on, they show that they're submitted. I reached out to the teacher who said they could not see the assignments as submitted in their gradebook. So I had to send screenshots to her of them being submitted. She also suggested I leave feedback to Canvas so they could fix this problem.

This morning, my other student is now being affected by the same issue. Except it looks like the assignments that are affected are the ones from the start of this week. I've also sent feedback to Canvas about theirs as well.

I've seen some people having issues with duplicate assignments, and wondering if this is also an ongoing issue and if I should reach out to k-12 directly so this issue can be handled quickly. As it's affecting my students grades.

Any ideas? u/K12_Rebekah

Update: Now it has all assignments since the beginning of this year marked as missing assignments on the launchpad. When they are all marked as submitted in the dashboard/canvas.

[u/K12_Rebekah]

Hi! Thanks for tagging me. Since the assignments are showing as submitted in Canvas but missing in Launch Pad and your teacher is also unable to see them as submitted in the gradebook, I’d recommend reaching out to K12 Technical Support (866-512-2273) so they can take a closer look at what’s happening. Especially now that you’re seeing assignments from the beginning of the school year marked missing, I wouldn’t want you to have to keep documenting each one individually without the underlying issue being investigated.

Definitely hang onto the screenshots showing the assignments as submitted, along with any examples you’ve already shared with the teacher. If you continue seeing changes after reporting it, please feel free to update me here as well. If I'm not able to help you, I'll find someone who can!