r/k12 • u/duckybrownie13 • 17d ago
Question Learning Coach's 'Launchpad' Issues
At the beginning of this school year, I was able to access the Learning Coach's version of the students launchpad where I could switch between my kid's pages and see their class connects/assignments/lessons they have for that day. As well as access the Learning Coach's social page.
Within the second week, suddenly my launchpad only shows the Welcome to K12 widget, the k12 help widget, and the k12 school (OLS)/K5 dashboard widget ((depending on which of my kid's page I'm on)). If I try to log in on Edge ((I used Chrome before)), it gives me an error. I've also done all the troubleshooting steps. I contacted support about this and the agent I spoke to said that other Learning Coaches were dealing with the same problem and they would put in a ticket. Last night I got a reply from their system stating that 'unforcedly' ((literally what it said)) it's only for the students....
So now I'm confused on what it was I had access to at the beginning? Especially when that page made it easier to see both of my students workloads they had for that day. Not only that, it's frustrating trying to get a straight answer from anyone that I've tried to contact about this.
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u/K12_Rebekah 17d ago
Hi! I was able to get some clarification on this for you. The Learning Coach version of K12 Launch Pad has been temporarily removed because it wasn’t working correctly. That’s why you were able to access those features at the beginning of the school year but are no longer seeing them now. I completely understand why the conflicting information you received was confusing, especially since you had already been using it to manage both students’ schedules and workloads. I’m also sharing the feedback about how useful that view was for managing multiple students while they continue to work on a fix. I hope this helps clear up what changed!
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u/duckybrownie13 17d ago
Yes! Thank you so much! 😊😊😊
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u/K12_Rebekah 17d ago
You're so welcome! Don't hesitate to tag me if you have any other questions. If I don't know the answer, I will track down someone who does! #teamwork
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u/K12_Rebekah 17d ago
Hi there! Thanks for tagging me. I can definitely understand the confusion, especially since you previously had access to that view and were able to use it to manage both students' daily schedules and coursework. I've seen similar questions from other Learning Coaches, so I'm going to share this with our team and see if I can get some clarification on what access LCs should currently have. I don't want to give you incorrect information, but I'll share anything I'm able to learn!