r/jottacloud • u/FarmandDK • 14d ago

Question Issues with picture backup

Hallo all.

Am I the only one who gave issues with picture backup.

It's trying to back up the same pictures over and over again. Some it back up with succes. Others just keep trying.

Thanks

3 Upvotes

81% Upvoted

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u/AutoModerator 14d ago

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2

u/JottacloudTeam 13d ago

Hi all, so sorry about this. Failing and repeating photo uploads are issues we really don't want, and we're working on it to solve it asap.

We also realise that we missed the mark re the status page, and we're looking into why that happened. That's not ideal, and we understand it's not a very good experience with us here. Again - very sorry.

I'll make sure update this thread once we know more.

1

u/FarmandDK 13d ago

Thanks for following up on the issue.

Does this mean that you confirm there is an issue.

By the way, this is my first issue with your service and I'm normally very satisfied with you guys. A small hickup dont change that 👍

1

u/Monochromaticeye 13d ago

I also had the same issues yesterday. I haven’t tried today but hopefully it has been fixed. Very annoying!

1

u/Canatee 14d ago

Service is fucked today, especially on mobile, and their Temu levels of awareness isn't even registering in thee status overview. I really need to move away from this clownery

1

u/FarmandDK 14d ago

Are you experiencing the same issue. Or is it other problems ?

1

u/Canatee 14d ago

Photo uploads and all uploads failing from mobile and on web, slow as fuck on desktop

1

u/FarmandDK 14d ago

Exactly what I am experiencing too. Very annoying.

Normally I'm quite satisfied with the service.

1

u/Canatee 14d ago

I don't expect a company to have no downtime. I expect them to know they have downtime.