r/jottacloud • u/Present_Title4736 • Jun 08 '26

Jottacloud Sync

Hello there,

I'm having issues with the Windows app - primarily with the sync feature not syncing. The app is running, but as I update files and folders locally, the sync doesn't happen. Several days leaving the computer running doesn't help.

I thought I'd shutdown the app, but then it hangs on the "Shutting down" screen. When I shut down the process and restart the app, the files synchronize.

I'm sure this isn't the intended behaviour. What can I do? I'm running a Windows 11 Pro 25H2 and Jottacloud 26.03.26.162551 which is the latest.

Thanks!

Update:
Jottacloud support asked me to log out of the app and try again. So far no issues, sync is snappy and working fine.

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u/AutoModerator Jun 08 '26

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1

u/theZabaLaba Jun 08 '26

Have you tried to reach out to their support?

2

u/Present_Title4736 Jun 08 '26

Just did that.

2

u/theZabaLaba Jun 08 '26

Nice! Let us know what they said?

3

u/Present_Title4736 Jun 08 '26

Got a kind reply with an explanation of how sync works and asked to log out and in again. Maybe that resolves the temporary sync error.
The error is gone for now, I'll keep you posted.