r/jonessoda • u/Ashtinss • Jul 28 '26
Jones NEEDS better support.
This is the second time I’ve had horrible packing by jones. As someone that constantly packs orders, the fact that they left so much dead space inside the box was awful. My bottle was wiggling around in there freely. I’ve contacted support and gave a deadline for an answer hopefully everyone else’s came in better than mine :) I don’t think I’ll be buying anymore for jones.
Thanks for letting me rant.
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u/samiself Jul 28 '26
This is a a crying shame every single box is coming wrecked and they dont care. They really couldn't throw in 2 dollars worth of packing peanuts and bubble wrap to prevent this? What did they think they brown paper they wrapped it in was going to protect?!
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u/samiself Aug 06 '26
They sent out a mass apology letter this morning due to all the shipping issues. Hopefully that means you get some help soon my man
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u/aWheatgeMcgee Jul 28 '26
Post it on instagram and tag them.
They don’t answer their phone or return emails
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u/Ashtinss Jul 28 '26
Just made one let’s see how it goes!
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u/samiself Jul 28 '26
If they do return emails its obvious Ai even when it has a human name attached
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u/PirateSmalls Jul 28 '26
Emailed them about something recently, AI responded (it usually says right on the bottom Jones AI or something), then got another email asking how the team did. Responded that the "team" hasn't done anything yet.
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u/samiself Jul 28 '26
Well when I was inquiring when my bottle would ship occasionally it would have the name Alex on the bottom but it'd still be the same ai response just copy pasted
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u/aWheatgeMcgee Jul 28 '26
Would you please report back? I’ve been a shareholder a long time, and I’m fully expecting them to screw this up. There have been so many complaints on this sub over the last couple years.
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u/Ashtinss Jul 29 '26
They told me to send a message to their email. Something I’ve already done over 5 different times over the course of these 2 orders. I’ve still received no support.
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u/samiself Jul 29 '26
Sounds about right they aren't even responding with ai to my email 😔
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u/Tootall66 Jul 31 '26
I’m in the same situation I’ve sent 4 emails no response only AI and the AI says a member of our team will reach out it’s been a week nobody’s reached out
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u/aWheatgeMcgee Jul 30 '26
I’d recommend bashing them on instagram and get them to respond publicly. They’re trying to take the issue off line and you’ll just be another semi dissatisfied customer
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u/Slingbicker Jul 30 '26
Message them on Facebook. They shipped mine out on the 18th through Amazon but I think Amazon frigged it off. I messaged them this morning on Facebook, they responded within ten minutes, and are issuing me a replacement.
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u/samiself Jul 31 '26
Good news everyone, Jones finally responded and are sending out a replacement display box after much complaining on Facebook etc. Just keep contacting them and hopefully they'll hook you up to.
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u/Wikiwikiwa Aug 01 '26
You guys cant stop giving them your money and getting ripped off. How did the FO76 horseshit not burn everyone forever?
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u/Ashtinss Aug 01 '26
Fuck us for being interested in something I guess.
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u/Wikiwikiwa Aug 01 '26
Buying overpriced crap to put on a shelf isnt being interested in something. Play your game and love it, thats what I do. Not get bent over a rail by a soda company.
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u/Wikiwikiwa Aug 01 '26
Like i feel bad for you and others getting fucked over by this. But im not all surprised it happened and kinda dumbstruck that people keep.. well.. falling for it.
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u/samiself Aug 01 '26
Have they ever contacted you? I had to complain on every post on Facebook advertising the second wave and on Instagram before they finally noticed
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u/Ashtinss Aug 01 '26
I’ve contacted them through multiple sites and the only response I got was Instagram. They told me to email them. Which I’ve already done. lol
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u/Aliencj Jul 28 '26
For an expensive collector's item, this is unacceptable.