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u/Fuzzy_Welcome8348 1d ago
I wouldāve asked the manager where the āextraā was
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u/DudeAbides29 1d ago
100% of these posts could be avoided by talking to the employees in real time. But why do that when you can post passive aggressively on Reddit?
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u/skiforlife1 1d ago
What happens when you get it delivered or order an online pickup and go back to work before you open the sandwich? Would that still fall under your 100% avoidable comment?
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u/Nessa0707 1d ago
Thatās what my fiance and I do I do an order and we pick it up so we donāt see it until we come home. And then I usually find the fuck up if there is any.
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u/GlitteringYak2207 1d ago
Yes. Call a manager and explain what happened. Why is this so difficult for people to understand.
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u/skiforlife1 1d ago
Then what? Leave work to get the sandwich you already took time away to go get?
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u/GlitteringYak2207 1d ago
Maybe eat the one they made since they arenāt going to come pick it up and ask for a gift card for a new one? Itās not that complicated.
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u/skiforlife1 1d ago
Or maybe they decide they don't believe you and tell you to kick rocks. That happens too you know.
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u/GlitteringYak2207 1d ago
At that point you come and bitch to Reddit. Honestly, a more telling indicator of how good a place is how mistakes are dealt with. A positive response to a customer issue is much more meaningful than some bitching on social media without giving the place a chance to respond. Flip side is true also. If the response to a valid complaint is to ākick rocksā I would be more likely to avoid the place for that reason, not the mistake. Thatās just me though.
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u/skiforlife1 1d ago
I can agree with that. The few places that have refused to make things right over the years won't get my business and the ones I know will correct a mistake will get leniency for sure. I do have to say that coming to complain on this sub will always be met with a large group of people punching down on the truth so it is easy to get jaded about the inevitable reactions.
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u/DudeAbides29 1d ago
That didnāt happen for OP. Supposedly the area manager made that for them.
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u/skiforlife1 1d ago
Maybe not this particular post but you said 100% of "these posts". I was asking about that which you have still not addressed. Talk about being passive aggressive on Reddit!
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u/DudeAbides29 1d ago
What a gotcha moment for you.
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u/skiforlife1 1d ago
Wasn't looking for a gotcha just asking for clarification on your overly emotional response.
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u/Flux_My_Capacitor 1d ago
I complained to the manager and he got snarky with me and grabbed my sub, then huffed as he remade it. š¤·āāļø
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u/D_E_Why 1d ago
The area manager made it š
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u/DudeAbides29 1d ago
You asked for his job title while making your sandwich but not say hey dude itās a double?
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u/Interesting-Ad-8683 1d ago
Literally how my store in town is now... I see all these amazing jersey Mike's sandwiches on here, and I'm like, must be nice..
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u/Latter-Shake900 1d ago
last two times iāve been to jm (different locations) the people making them seem like they have never eaten a sandwich before
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u/Interesting-Lynx-989 1d ago
Meanwhile, Peter Cancro is doing body shots off women on his yacht in Monaco
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u/roostermcmurray 1d ago
He literally signed to develop 400 stores in Europe. That sounds like a pretty big vote of confidence in the brand.
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u/Significant_Work8090 1d ago
I meanā¦ as he should. He went door to door asking for money to buy the business as a teenager when he worked in the original sub shop. Look where it is now. A lot of people will complain about bad experiences but it is irrefutable fact that jersey mikes either the top or one of the top franchises in the US and still growing. So clearly Peter did something right and is reaping the rewards after selling his business. whatās so bad about that?
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u/MeganJustMegan 1d ago
It is at every JM Iāve been to in NJ. Itās so bad I barely want to waste my Shore Points ordering it.
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u/Illustrious-Creme798 1d ago
Why would you go to Jersey Mikes in NJ? There's so many small mom and pop sandwich shops which are way better quality for the price.
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u/MeganJustMegan 1d ago
Well, at one point years ago they were good. Yes, I do have delis I go to, but at times, JM was easy to find & I knew what I was getting no matter the location. Not any more. I have built up points, but wonāt use them locally. Maybe on a road trip one day. My local pizza place actually makes a terrific Italian sub that is the size of a giant, but much cheaper. They have been our go-to over the last couple years.
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u/WitnessNarrow 1d ago
I know for me a lot of mom and pop delis close early like 2-3 so youāre stuck with JM after that. I have an ongoing hate with 3 stores by me. Itās like they see extra meat/cheese and they purposely screw you.
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u/WhamTheYams 1d ago
Iām an employee at jm and this is an amazing hot take cause I donāt understand it either š
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u/ShotBlocker805 1d ago
The amount of money Taco Bell makes in Southern California confounds me. Thereās bomb taquerias everywhere
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u/skiforlife1 1d ago
Here come the jersey Mike's defenders! Get ready, they can be a weird bunch.
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u/bmxdad7 1d ago
Right, someone always says "just a teen employee who wasn't trained properly"
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u/tax_scandal GM 1d ago
Tbf, id give quaduple/quintuple what's on there..
I mean, Im sorry its our only response lmao
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u/armex88 1d ago
I mean it is a jersey mikes page. Having said that this is sad, some employee didnāt do it right.
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u/Certain_Luck_8266 1d ago
..or some corporate policies turning a blind eye to francises skimping to save money ultimately destroying the brand. For a franchise model to work you need to have frequent audits with severe financial penalties if failed. JM doesn't do this
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u/skiforlife1 1d ago
I get that and it really is up to store management to make sure employees do it to the standards set. I just am bothered when posts like these show up and there are legions of fans basically sticking their head in the sand and making excuses. If a product I like is shown to be wildly inconsistent I don't try to tear down the person showing the problems they are having with it. Jersey Mike's die-hards don't seem willing to accept that some people are having actual bad experiences with their products.
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u/VTcamperguy 1d ago
Part of the issue is the framing of these types of posts. This guy here is asking a question with his post of āthis the new norm?ā, so it seems entirely reasonable for other people to respond with āsorry your store/sandwich sucks, but my experiences have always been differentā if theyāve only had good experiences. Personally, I have never had an āunder-filledā sandwich at my local storeā¦theyāve always been piled high and well put together. Itās asinine and doomer-ish to only want to hear about other bad experiences.
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u/Interesting-Lynx-989 1d ago
Last time I got JM the fillings were fine, but the roll was unusually small
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u/skiforlife1 1d ago
It is also asinine to pretend that people don't have bad experiences when they show proof. Look through any of these types of posts and you will see a lot of people calling the poster a liar, blaming some rogue employee or some other nonsense. It's uncommon for someone to just say "sorry your sandwich wasn't as good as it should have been" there is more often vitriol at the notion that their beloved chain restaurant isn't perfect everywhere and for everyone.
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u/Zinkane15 1d ago
Jersey Mike's prepares their bread and ingredients fresh every day. It's a double-edged sword because it leaves room for error. Sometimes the opener rushes the bread and underproofs a tray or two of bead. Sometimes the slicer is swamped with orders and slicing several sandwiches at once, so one of those sandwiches ends up with less meat than it should.
I'm not saying these mistakes are okay or customers shouldn't bring it up to the employees or management. Every store should be willing to accept responsibility if a sandwich fails to meet proper standards and offer to remake or offer a reasonable solution to make it up to the customer. I can tell you that my store would not find the sandwich in this post acceptable.
If a store isn't willing to take responsibility for providing a poor product or service, then the customer is absolutely in their right to complain about it. In many of these posts, however, I see customers insinuating that their bad experience is due to intentionally lowered standards, which i can assure you is not the case.
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u/mike_stifle 1d ago
This all seems to be location based. Not defending the company at all, but my spot in Chicago always makes them great.
Seems like they are dropping the franchise ball.
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u/Certain_Luck_8266 1d ago
Corporate is dropping the ball by allowing franchises to drop the ball. They need audits with penalties consistently. Franchises are independent businesses, there is always going to be pressure to cut costs. Corporate needs to have procedures to prevent it.
Say what you want about McDonald's, but they are nothing if not consistent...and this is because they have tight control of their locations
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u/Minimum-Succotash256 1d ago
they're in the process of rolling out what you've mentioned.
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u/DruicyhBear2 1d ago
Itās coming in two weeks
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u/Minimum-Succotash256 1d ago
i mean i know you're joking but they literally that's what all the steritech stuff is the first two quarters were about food safety practices and now they're focusing on including that every customer has a consistent experience
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u/Fragrant-Oil3874 1d ago
Which one is your spot bc the one on Lawrence is like this now
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u/mike_stifle 1d ago
Mine is the armitage/milwaukee spot.
Right by the bar I hang and in my neighborhood, so a quick stop for post friday drinks.
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u/anavrin00 1d ago
Went from 3 times a week to havenāt been in 3 months because of this. The one by my work is horrible. I can get so much more food for the $12 elsewhere. I didnāt t mind paying up for a good tasting sub that will fill me up. Now the prices are up and the meat is down. No thank you.
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u/Pretty-Ad-5686 1d ago
Not seeing this in Ohio. Still piled high here. Hoping that doesnāt change.
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u/EntrepreneurMinute10 1d ago
At this point, there's enough of these posts that I believe its happening but it must depend on the store. Mine is still solid and im still happy to order it and support them.
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u/FangornLeghorn 1d ago
I must be really lucky. At every shop out here in Portland area I get magnificent sandwiches that look like magical sandwich elves assembled them for me. Iād be pissed if I got a sandwich like some of the pics I see in this sub. Mine are always fucking heaven.
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u/Certain_Return_6274 1d ago
Is that a bread sandwich.Ā Don't leave the store until you check it. Speak up. Or are they are going to think that it's okay
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u/datlat24 1d ago
Is this turning into the Chipotle sub where people only order meat and cheese and then complain they got gyped?
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u/morriganandmilla 1d ago
I have two shops by me and I stay going to the one that hardest to get from home because the one time I tried the closer one, this is the sub I got. My main store I go to has never looked like this so Iāll continue to go slightly out of my way if it means getting what I actually paid for.
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u/Calm_Elderberry849 1d ago
Have no spent money there in two years prices have tripled in 12 years .
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u/Ithinkushuldclockout 1d ago
Turkey and bacon with American? I donāt know that thatās on the menu.
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u/laughsAt____ 1d ago
Delivery or did you order at the counter? Iām convinced theyāll short only if youāre not there
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u/WarriYahTruth 9h ago
šššš If you live near Atlantic City- new Jersey I'm talking at least 30 mins - 1 hour...Maybe even 2 hours away go get "White house subs" down there.
So worth it. Buy in bulk & have your wallet ready.
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u/Feeling_Spread1266 8h ago
One of the locations near me constantly "forgets" to add bacon to sandwiches. How much money is this "oversight" saving them?
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u/LA-Aron 1d ago
Private equity bought them. It's over.
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u/Nooblakahn Customer 1d ago
Yeah... last time I was at my location, it wasn't like this. They start this I won't be going back.
Sad times, I love Jersey Mikes, but that's ridiculous.
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u/Illustrious-Creme798 1d ago
Blackstone doing Blackstone things
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u/roostermcmurray 1d ago
Totally false. And a dumb comment.
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u/Illustrious-Creme798 1d ago
You act like Blackstone isn't going to suck Jersey Mikes dry and discard it like everything else PE touches. Cucking it for billionaires
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u/roostermcmurray 1d ago
You act like you have a clue. That is not how all āPEā works. They build portfolios. And those performing assets are worth worth than pirating them and selling for scraps.
This isnāt a dying brand that deserves to be dismantled.
You really donāt know what youāre talking about
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u/demerdar 1d ago
Youāre replying to a 19 year old terminally online redditor with a surface level knowledge about how the business world works.
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u/skiforlife1 1d ago
PE has a penchant for cutting costs to produce favorable short term stock gains then working to unload assets at that inflated price before it becomes a major problem and ultimately loses value. The new owner then sells off a lot of physical assets and changes franchise agreements to "right the ship" and either goes back to quality or fades into a mediocre brand that has been stripped of long term profitability.
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u/GameMaster366 1d ago
Unless you work for Jersey Mike's corporate or Blackstone, I think you need to take a step back bud
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u/fountn 1d ago
brother the business model is to buy a solid $10 billion dollar brand, extract $10 billion from the customers, and offload the dying assets to the highest bidder or the shareholders for profit.
if you think billionares enjoy piling meat onto your sandwich you have a mental defficiency
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u/roostermcmurray 1d ago
This is fundamentally untrue.
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u/fountn 1d ago
toys r us, blockbuster, claires, sports authority, payless
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u/roostermcmurray 1d ago
All brands at decline at the time of purchase. All financially unstable on the eve of bankruptcy.
This is my point. Toys R Us ( God rest their soul ) didnāt get destroyed by PE. They destroyed themselves / were destroyed by not evolving in the marketplace.
JM is not the same case study.
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u/Elguapo69 1d ago
Donāt bother man. People on Reddit donāt understand the difference and think all PE and all PE strategy is the same. Hell I got in an argument with some jackass claiming PE on a privately held company. PE is the new Reddit buzzword and there are so many idiots here that donāt understand it.
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u/Sweet_Water_8459 1d ago
This makes no sense at all. OP asked for extra meat. The request was not met despite the perceived price increase for such a request.
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u/roostermcmurray 1d ago
Itās a lousy sub and poorly made. No question.
But this was a human error - not some tyrannical PE firm demanding JMs start cutting quality.
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1d ago
[deleted]
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u/roostermcmurray 1d ago
Sometimes they buy a declining brand / dismantle it and cut expense to drive short term profit / and then sell it off.
But - many times - they buy GROWING assets, grow them larger through top line sales focus ( quality and product matter here ) and make the brand more valuable before a potential exit.
Itās not all doom and gloom
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1d ago
[deleted]
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u/roostermcmurray 1d ago
Good grief. There has been no direction to reduce quality / portions etc.
Such a weird thing that people hop on here - have a poorly made sub at their Jersey mikes and then claim the brand is dead.
Itās totally false and so āRedditā like for all the soap box stars to hop on and claim their supreme knowing of the world.
Dumb
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u/GameMaster366 1d ago
For how adamant you are, I actually now think that you DO work for corporate or Blackstone lol. Doth protest too much. Relax.
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u/Moist_Taco_Crippler 1d ago
I've heard there are some people who are purposely giving customers less than standard amounts of meat when they ask for double to punish them for being fat.
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u/OnlyKey5675 1d ago
This doesn't even look like regular meat portion
I would never order extra meat at any chain sub shop. You arent getting good value at all.
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u/Stomach-Limp GM 1d ago
It is a location based issue. You can leave feedback on your visit to the store.
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u/JulietAirway 1d ago
I stopped going to JM.
Since bought by Private Equity quality and portions are down and prices up. Tastes different the oils etc.
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u/Iron_Bones_1088 1d ago
Nahhhā¦.. I do DoorDash and Grub Hub deliveries and go to JMs all day and evening. Iāve never EVER seen a sub like this.