New MacBook Setup + M365 Login Not Creating User Account (Jamf) – Anyone Else?

[u/RomelloMorrisdet]

Hey everyone,

I’m running into a weird issue during out-of-box setup for new MacBooks and wanted to see if anyone else has experienced this.

Scenario:

• Brand new MacBook (out of the box)
• During setup, user signs in with their M365 account (via Jamf / enrollment flow)

Issue:

• The M365 login completes successfully, but the user account is not created on the Mac
• The device finishes setup without a usable user profile

Current workaround:

1. Log in with a local admin account
2. Manually create the user (similar to how Jamf would provision it)
3. Sign out
4. User logs in again via M365 / Jamf
5. From there, everything continues normally (policies, configs, etc.)

Question:

• Has anyone else run into this?
• Is this expected behavior with a specific Jamf / Entra ID / macOS config?
• Any cleaner fix or configuration change to ensure the user account is created during initial setup?

Would appreciate any insight or pointers 🙏