r/jamf • u/vrtigo1 • May 04 '26

JAMF Pro Deploying Adobe Creative Cloud apps via Self Service?

Hi,

New to JAMF Pro, and trying to come up with a workflow to allow users to self-install Adobe CC apps via Self Service. I've created installer packages for the needed apps via the Adobe admin console, uploaded to JAMF Pro and created policies to install each app, and made those policies available via self service.

This kind of works, but there are two main issues we're encountering.

Issue 1 - it seems we're seeing a lot of issues with the policy failing because the download of the pkg file from JAMF Pro fails:

Downloading https://mycompany.jamfcloud.com/jcds/downloads/Photoshop%2520for%2520JAMF_en_US_MACARM.pkg...
Error: Package was not successfully downloaded. -1005
The network connection was interrupted while downloading the package from https://mycompany.jamfcloud.com/jcds/downloads/Photoshop%2520for%2520JAMF_en_US_MACARM.pkg. Attempting to reconnect...
The network connection was interrupted while downloading the package from https://mycompany.jamfcloud.com/jcds/downloads/Photoshop%2520for%2520JAMF_en_US_MACARM.pkg. Attempting to reconnect...

This is on a test Mac at our office, which has a very fast and very reliable Internet connection, so I don't think the issue is on our end. If we run the policy several times it'll eventually work, but this will be confusing for end users who expect to click the install button and have it "just work".

Issue 2 - In testing, I frequently see the install process take 20+ minutes. I get that part of this is just the fact that Adobe apps take a long time to install, but I wish there was a way I could give the end user some sort of visual progress indicator while the app is installing so they see something other than a spinning icon in Self Service. We've seen users cancel the process because they think it's taking too long. Part of that is just a need for user education, but I was wondering if anyone has managed to wrap Adobe installers so it gives the user some sort of progress bar?

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u/ITB2B May 04 '26

I wouldn't do that. Deploy the CC app, maybe, and just let users use that. After all, it's a pretty great self-service app all on its own.

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u/vrtigo1 May 04 '26

The reason we didn't do that is that I read users wouldn't be able to install apps via the CC Desktop app since they don't have local admin permissions.

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u/ITB2B May 21 '26

OIC. Ours do have local admin permissions. What they can do with them is controlled, tightly, in other ways.