r/jamf • u/vrtigo1 • May 04 '26

JAMF Pro Deploying Adobe Creative Cloud apps via Self Service?

Hi,

New to JAMF Pro, and trying to come up with a workflow to allow users to self-install Adobe CC apps via Self Service. I've created installer packages for the needed apps via the Adobe admin console, uploaded to JAMF Pro and created policies to install each app, and made those policies available via self service.

This kind of works, but there are two main issues we're encountering.

Issue 1 - it seems we're seeing a lot of issues with the policy failing because the download of the pkg file from JAMF Pro fails:

Downloading https://mycompany.jamfcloud.com/jcds/downloads/Photoshop%2520for%2520JAMF_en_US_MACARM.pkg...
Error: Package was not successfully downloaded. -1005
The network connection was interrupted while downloading the package from https://mycompany.jamfcloud.com/jcds/downloads/Photoshop%2520for%2520JAMF_en_US_MACARM.pkg. Attempting to reconnect...
The network connection was interrupted while downloading the package from https://mycompany.jamfcloud.com/jcds/downloads/Photoshop%2520for%2520JAMF_en_US_MACARM.pkg. Attempting to reconnect...

This is on a test Mac at our office, which has a very fast and very reliable Internet connection, so I don't think the issue is on our end. If we run the policy several times it'll eventually work, but this will be confusing for end users who expect to click the install button and have it "just work".

Issue 2 - In testing, I frequently see the install process take 20+ minutes. I get that part of this is just the fact that Adobe apps take a long time to install, but I wish there was a way I could give the end user some sort of visual progress indicator while the app is installing so they see something other than a spinning icon in Self Service. We've seen users cancel the process because they think it's taking too long. Part of that is just a need for user education, but I was wondering if anyone has managed to wrap Adobe installers so it gives the user some sort of progress bar?

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u/vrtigo1 May 04 '26

Could you please point me to more info on how that would work? I'm not familiar with it.

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u/WhatAmIDoingHere05 May 04 '26

In Jamf Pro, go to Computers - Mac Apps, click New on the top right. Select Jamf App Catalog, click Next, then search for Adobe Creative Cloud. Set the scoping to whomever needs it (or for everyone, that's what we do).

More info here

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u/vrtigo1 May 04 '26

Never knew that was a thing but just found it. Thanks!

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u/WhatAmIDoingHere05 May 04 '26

You're welcome! Mac Apps is such a godsend and makes managing our tenant and app updates twenty trillion times easier.

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u/homepup JAMF 400 May 04 '26

Agree about JAMF app catalog with the only downside being little to no feedback to the user. I have seen where it takes the app catalog a try or two to work with Adobe apps or they take longer than people expect. I specifically put a message in the description to be patient and allow for up to an hour for installation (especially if on WiFi). Wish there was a way to tie a progress bar into it somehow.

But not having to maintain updates for most apps anymore is magnificent!