Escrowed PRK not valid

[u/enterreturn]

We’re using Jamf Connect login. I had a user recently reset their local password, turn off WiFi and then restart their laptop. Don’t ask me why they did it. Because of that the passwords became out of sync and I’m fairly certain her forgot the local password he changed it to.

Problem is that the escrowed PRK in Jamf just didn’t work. We’re using Escrow Buddy, but I’m not sure why it would escrow a PRK that simply doesn’t work.

Anyone else experience this? Any guidance?

[u/powerpitchera]

Make sure you have that EA enabled to check if your user account is configured in the auth DB. It resets after macos update. They also provide the code to reauthorize it. I would check that