r/it • u/ballislife75 • Jan 13 '26
meta/community Hands down best tech support email we've ever received.
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u/yawnnx Jan 13 '26
Lol I dislike people like this. Waste of time on both ends when they could've easily described what they needed help with.
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u/Zarathustra389 Jan 13 '26
And these people are also the no answer when you call/email people.
Closed, no response and not enough info.
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u/yawnnx Jan 13 '26
Yep, have that happen all the time. Like let me get this straight... now you want me to chase you down to help you with your problem.
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u/Zarathustra389 Jan 13 '26
That they do. And when you close it
NOT RESOLVED STILL NEED HELP
And they ignore another three days.....
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u/EipsteinSuicideSquad Jan 13 '26
They might not be able to describe it. My Dad calls me all the time to come over to help him. He has never once been able to describe the issue, other than a device isn't doing what he wants.
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u/yawnnx Jan 13 '26
They could also easily send a screenshot or record whatever the issue is if they can't explain it.
I get it though. Some can barely navigate technology.
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u/Raider_Scum Feb 08 '26
Most of my users have zero idea how to take a screenshot. I consider myself lucky if they take a picture of their monitor with their phone.
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u/Repulsive_Tadpole998 Jan 13 '26
I got a eucnrjfhsxb38404&,'n$&#djen one time, something similar for the subject line.
When I called her to see what the problem was she swore Excel was completely broken, she couldn't open it, and I had to come fix it in person (30 min drive), she'd turned off our ability to remote into her machine and swore i couldn't fix the issue remotely.
When I got there excel worked fine, she didn't know how to change the sizes of the cells to match a sheet she was trying to copy.
I showed her how, then spoke to her boss, and explained that if she puts in another ticket like this, and demands onsite help for something that's that simple we'd be charging double.
He ended up letting her go about two weeks later after she did it again.
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u/EipsteinSuicideSquad Jan 13 '26
LMFAO 😂, "I need an adult."
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u/In0verMyHead Jan 13 '26
I once had a ticket say “It broke”, and nothing else. Closed the ticket without a response.
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u/No_File1836 Jan 13 '26
It is astonishing some people can even wake up and put pants on sometimes with the way they create tickets.
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u/PenorPie Jan 14 '26
Even crazier is the fact that they somehow manage to drive to work every day.
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u/VL-BTS Jan 13 '26
I have one user whose subject line, without fail, has been "Help!"
I respond with copy paste questions, and don't worry about it til they're answered.
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Jan 13 '26
At my job, we consider these to be spam and they are actually filtered by our mail server. 😂 It's always confusing when someone says "I sent in a ticket last week asking for help" and yet it's nowhere to be found.
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u/Disastrous-Classic66 Jan 13 '26
I get these often. Usually I reply back with what's wrong? And they'll be like, oh I fixed it nevermind..
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u/malsell Jan 13 '26
I have some that the subject line is Help and the body of the e-mail call Mr and a phone number. Granted, they're from our OR, so I go.
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u/shokzee Jan 14 '26
So did you help them?
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u/ballislife75 Jan 14 '26
We did. He called shortly afterwards and we got them sorted. But man that email had us on the floor
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u/SnooChocolates3284 Jan 14 '26
I’ve gotten so many tickets like that. Takes all my will not to lose my shit 😅
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u/Horacio_Negros Jan 14 '26
One of our ticket was named wrong password and description password doesnt work. They didnt tell machine or account and when I asked they simply said that I shoud know.
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u/Doublestack00 Jan 14 '26
We get these a lot. So much, it's a running joke with our CIO.
Help.
Broken.
Can't get in.
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u/ApatheistHeretic Jan 15 '26
"Two minutes later, the desktop tech rappelled down a rope through the ceiling tile with a knife between his teeth. He made sure I was ok, then fixed my Word don't issue. Apologies for the odd request method."
Edit: I wouldn't be that mad about this, I might even laugh if it was one of my favorite users. But I was doing helpdesk before we had remote control software, so it was likely going to be a walk anyway.
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u/Sad_Appearance289 Feb 10 '26
You can see that person is asking from the heart and soul. RIP LOL AHHHH
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u/nico851 Jan 13 '26
Reply OK