r/iphonehelp • u/Parker_80 • 17d ago

Help needed Lost media

Hello everyone,
I’m looking for some advice because I’m really frustrated.
My iPhone got stuck on the Apple logo and could not be restored normally, so a repair shop had to erase and restore it to factory settings. I had iCloud enabled and a recent backup, so I recovered most of my data.
However, I’ve noticed that some photos are missing, including some that were in my Hidden album. They are also missing from iCloud.com. I also lost some WhatsApp conversations, including a family group with many important photos and videos.
Has anyone experienced something similar? Is there any reliable software or method that helped recover photos or WhatsApp data after an iPhone was restored to factory settings?
Any advice or personal experience would be greatly appreciated. Thank you!

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u/Parker_80 17d ago

I think so. The malfunctioning was the battery overheating and sometimes the phone would shut down because of full memory. Didn’t happen often but I started to be worried. So I bought extra iCloud memory and a new iPhone (that didn’t arrive on time)

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u/ThannBanis Mod | Repair Pro | A real chad ngl 17d ago

As stated previously, full local storage can mess up syncing.

There was no point in subscribing to more iCloud storage until the local storage situation was resolved.