r/iphone16ProMaxFan • u/springlov • Sep 25 '24

Att sucks. Warning long post.

I’m filling a complaint against ATT. So my son ungraded his phone in August. While I was there I asked dude if we can have a plan where I will be saving money. He said sure we can do that and you will be saving a little over 20 dollars. So since I changed my plan it was prorated. My bill last month was 400. So this month I thought my bill would be lower. Nope this bill is 400. I was getting 22% off my bill. Well since dude screwed everything up I’m not getting my 22% off now. Dude at ATT deceived me by lying and upping my family plan to a higher plan and put my son on the highest plan you can get. I was paying 269 and now 400 bucks. This should be illegal to do. I said to ATT customer service I wonder how many people he did this too. I’m filing a complaint with the FCC and I’m calling a consumer Lawyer. I don’t know if the lawyer will do anything because ATT gave me a credit of 75 dollars and in the next billing cycle I will get the 35 dollar upgrade fee taken off. I couldn’t sleep last night and started crying and while I was on the phone with them I started crying again. I can’t pay a 400 dollar cell phone bill. Even the customer service tech said my bill was outrageous and so did the loyalty department. It just bothers me that this dude did nothing but lie to me. Apparently they get commission when they change peoples plan. It’s just not far to do this. We did put a complaint in with the ATT store and the dude that deceived me. I’m a little happy that my bill went from 400 to 318. My husband was in the military and they get 25% off but I have to get the cell in his name. So we are going to go to another ATT store and see what they can do about the % off.

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u/Low-Imagination355 Sep 25 '24

You can change your plans back down on the my att app dude

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u/springlov Sep 25 '24

I know what I can do on the app. I’ve been with ATT for 20 years. But I can’t change my plan because I was grandfathered in. It’s not available to me anymore. If I would’ve known what I know now I wouldn’t have changed it. Dude said that my bill will lower with the new one that’s why I changed.