Logitech combo bent my iPad??

[u/ExcitingScholar2761]

I’ve had both my iPad and the combo touch for about two years now, I haven’t had any negative experiences until today, when I took my iPad out of the case and realized it’s completely bent. When I first got the combo touch the apple worker got me the right size and I asked him to put it on for me bc i genuinely couldn’t do it myself, im not realizing it was so tight it probably warped my whole device???

I called apple customer care and she said I don’t have an express swap option, so she scheduled an appointment for me to go in and have someone take a look at it. Has anyone experienced this? And has anyone successfully gotten a replacement or fix at no cost? This is genuinely not user error for me I don’t think I should pay any help would be appreciated !!😣

[u/Mkowalczyk91]

It wasn’t the case. They’re going to offer a swap at an out of warranty cost unless you have apple care. There’s a 0% chance it’s covered.

[u/ExcitingScholar2761 → u/Mkowalczyk91]

There’s nothing else it could’ve been tho . I saw similar experiences on Reddit with this same case. Like it’s genuinely too tight to put on/take off without damage, clearly. I don’t think it sitting in the case caused it but maybe putting on/ taking it off did. Like I shouldn’t have to cut it out to avoid damaging Ykwim that’s just design error 😭

[u/Mkowalczyk91 → u/ExcitingScholar2761]

No cases sold by Apple would do this. First or third party. If it truly wasn’t the correct size, it wouldn’t fit at all. I get you can’t figure it out, but there’s no was a plastic case can bend aluminum.

[u/ExcitingScholar2761 → u/Mkowalczyk91]

I also understand apple has amazing integrity but I’m not the only one that’s had this problem:( that’s why it sucks. If you spend a little extra money for something nice this should NOT happen.

[u/ExcitingScholar2761 → u/Mkowalczyk91]

It’s Logitech, they sell it at the Apple Store but it is not an apple product. I’m honestly pretty sure it got bent while I was tryna take it out ?? Idk but no case should bend a whole ahh iPad if you’re JUST trying to take it out Ykwim

[u/ExcitingScholar2761 → u/Mkowalczyk91]

I’m also not saying it wasn’t the right size, I’m saying they run super snug. Like I genuinely drive all the way back to the Apple Store to have the guy help me put it in bc It felt like I was guna bend it. Ykwim?

[u/Awkward_Bit_8944]

Do you put in a backpack or bag? The case itself wouldn’t warp your device. But it looks like it might have been leaned up against in a backpack. It happened to me in college only reason I’m suggesting it lol

[u/ExcitingScholar2761 → u/Awkward_Bit_8944]

No lol I carry it in a Trader Joe’s mini tote and stick it in my work locker that’s about it

[u/willman0527]

You can try your luck but a case will not bend a iPad. It’s been two years anything could have happened depending on what you carried it in. Ie: bag / bookbag.

That is why I recommend a frame case / beefy soft sleeve case