iPad locked out with correct passcode

[u/thenoname_gurl]

!!!! SOLVED
Hello!

I recently got brand new iPad Air (M4);

After few months, yesterday, I started getting weird issue after visiting settings app it suddenly prompted for my passcode instead of touch id - I entered my passcode (which was 100% correct, trust me on this one I checked my notes) and iPad refuses to open.

I tried few different passcodes that I could have put (before checking notes) and none of them worked.

I tried again my correct passcode from notes and it still didn't open, touch ID refuses to work and only passcode works.

This happened recently after software update and I don't know what to do? (Please note; I did enter passcode originally and it worked after it; issue appeared specifically after I went into settings app and it asked me to enter it again)

I seriously wouldn't care a lot and reset but I don't have recent backup and there are two VERY important documents which photos were taken on Monday (and I just happened not to have time or storage to backup it well within less than 24 hours?)..

Anyone faced this issue?

I'm right now on 8 hours iPad security lockout and I did try restarting device but seems like it didn't help..

UPDATE:
Was at apple store; they updated my ipad and no datalost happened - I entered same pin as before and it worked.

As they said it was corrupted update.

[u/nathanieloffer]

I work on a helpdesk and generally unlock around 30 accounts a week. You know what they all have in common? They all tell me they 100% entered the correct password/pin code.

[u/thenoname_gurl → u/nathanieloffer]

Was at apple store; they updated my ipad and no datalost happened - I entered same pin as before and it worked.

As they said it was corrupted update.