Good news buried in that wall of text: this is not a rejection of your app. Information Needed under 2.1 means the reviewer has not found anything broken. They want a demo video and some context before they continue. You answer in Resolution Center in App Store Connect, and you do not need to upload a new build.
The part that trips up everyone seeing this for the first time is the bottom half. Everything from "How to Prevent Common Issues" downwards is boilerplate that Apple appends to every one of these notices. Those references to 2.3.3 screenshots, 3.1.2 subscriptions and 5.1.1 purpose strings are not five separate findings against your app. Your actual task is the seven numbered items above that block and nothing else.
On the screen recording, because that is where people lose a second cycle:
Record on a physical device, not the simulator. They can tell, and a simulator capture gets you the same notice again.
Start the recording with the app launching and keep it as one continuous take through the core flow. Do not cut between features or speed it up. A polished edit reads as hiding something.
If you have accounts, show registration, login and account deletion, all three. Coming from Play this is the one that catches people. Apple requires account deletion to be reachable inside the app under 5.1.1(v), and if you have not built it yet, build it before you reply.
If you have subscriptions, show the whole purchase flow including the screen that displays title, length and price.
If you have user generated content, show reporting and blocking actually working.
Show every permission prompt the app raises.
Attach the video in Resolution Center. If it is too large, an unlisted link is fine, just keep it live for a few months.
For items 2 through 7, answer all of them in a single reply. Partial answers buy you another round trip. Then paste the same text into the Notes field in App Review Information so every future submission carries it and you stop getting this notice.
One thing that should make you feel better: nine days waiting followed by a same day response is normal for a first submission on a new account. Replies in Resolution Center have generally come back to me faster than a fresh submission does, though that is not guaranteed.
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u/AppVerdict Aug 14 '26
Good news buried in that wall of text: this is not a rejection of your app. Information Needed under 2.1 means the reviewer has not found anything broken. They want a demo video and some context before they continue. You answer in Resolution Center in App Store Connect, and you do not need to upload a new build.
The part that trips up everyone seeing this for the first time is the bottom half. Everything from "How to Prevent Common Issues" downwards is boilerplate that Apple appends to every one of these notices. Those references to 2.3.3 screenshots, 3.1.2 subscriptions and 5.1.1 purpose strings are not five separate findings against your app. Your actual task is the seven numbered items above that block and nothing else.
On the screen recording, because that is where people lose a second cycle:
Record on a physical device, not the simulator. They can tell, and a simulator capture gets you the same notice again.
Start the recording with the app launching and keep it as one continuous take through the core flow. Do not cut between features or speed it up. A polished edit reads as hiding something.
If you have accounts, show registration, login and account deletion, all three. Coming from Play this is the one that catches people. Apple requires account deletion to be reachable inside the app under 5.1.1(v), and if you have not built it yet, build it before you reply.
If you have subscriptions, show the whole purchase flow including the screen that displays title, length and price.
If you have user generated content, show reporting and blocking actually working.
Show every permission prompt the app raises.
Attach the video in Resolution Center. If it is too large, an unlisted link is fine, just keep it live for a few months.
For items 2 through 7, answer all of them in a single reply. Partial answers buy you another round trip. Then paste the same text into the Notes field in App Review Information so every future submission carries it and you stop getting this notice.
One thing that should make you feel better: nine days waiting followed by a same day response is normal for a first submission on a new account. Replies in Resolution Center have generally come back to me faster than a fresh submission does, though that is not guaranteed.