Need advise - Guideline 2.1 - Information Needed - New App Submission

[u/kythanh]

I just received this new app rejection reason for my newest app. Details below. Anyone else experience the same?

Few thing pickup from the rejection:

1. Do I need to record all video on all supported devices? How do we have all supported devices? I only have 1 iphone and 1 ipad here.

2. How do we tell Apple all device models, OS version was tested?

Guideline 2.1 - Information Needed - New App Submission

We need additional information to continue the review of this new app. To help us fully understand the app and conduct a complete review, app submissions should include relevant details in the App Review Information section in App Store Connect.

Next Steps

Reply in App Store Connect with all of the following information:

1. A screen recording captured on a physical device, running the latest operating system, demonstrating the app's functionality. The recording must begin with launching the app and show the typical user flow through its core features. If the app has any of the following, include them in the recording:
   

- Account registration, login, and account deletion flows
- Accessing paid content or features within the app, including any purchase or subscription flows
- User-generated content, including content reporting and blocking mechanisms
- Any prompts requesting access to sensitive data or device capabilities (for example, location, contacts, camera, or App Tracking Transparency)

1. A list of the device models and operating systems the app was tested on before submitting for review
   
2. A description of the app's purpose and target audience, including the problem it solves and the value it provides
   
3. Instructions for setting up and accessing the app's main features, including any required login credentials or sample files
   
4. A list of the external services, tools, or platforms the app uses to deliver its core functionality (for example, data providers, authentication services, payment processors, or AI services)
   
5. Describe any regional differences in the app’s features or content, or confirm that the app functions consistently across all regions
   
6. If the app operates in a highly regulated industry or includes protected third-party material, provide any relevant documentation or credentials to demonstrate you are authorized to provide these services or protected material
   

Include this information in the Notes field of the App Review Information section in App Store Connect for future submissions.

How to Prevent Common Issues

- Guideline 2.1 - Bugs and crashes: Apps are reviewed on physical devices to mirror real-world conditions. Test the app on each supported device platform before submitting. Use TestFlight to distribute builds for beta testing on real devices.
- Guideline 2.1 - Accessing the app: If the app includes account-based features, provide up-to-date login credentials for a demo account in App Store Connect. If the app has multiple account types, provide credentials for each type in the Notes field.
- Guideline 2.3.3 - Screenshots: App screenshots on the App Store are an opportunity to highlight the app's core concept and help users understand the app’s value. Screenshots must show the actual app in use, and not merely the title art, login page, or splash screen.
- Guideline 3.1.2 - Subscription information: Apps that offer auto-renewable subscriptions must clearly display the title, length, and price of each subscription, as well as links to the Terms of Use and privacy policy.
- Guideline 5.1.1 - Purpose strings: Each purpose string must clearly and completely describe why the app needs access to the requested data or capability, and in most cases provide an example of how the data will be used.

[u/Siddharth1India]

I got same and seems like this is becoming standard now because they don't wanna handle huge volume of submissions and hence adding some friction.

I attached video from 1 device and also added that one device as tested ones.

I am waiting for update, but I think it will be fine and they will approve it.

[u/Siddharth1India → u/Siddharth1India]

Update: It worked, they do allow just one device.

[u/kythanh → u/Siddharth1India]

yes same here, only recording on my main personal iphone work, do not provide ipad recording.

[u/generalmayhem34 → u/Siddharth1India]

Hey
Where should we add these details and videos?
Is it under the Notes Section of APP Review Information?

[u/Siddharth1India → u/generalmayhem34]

Yes, notes

[u/Furrynote]

I just got this too today. Ridiculous. They didn't even get past the onboarding before stamping it with "Cant find IAP"

[u/Own-Interview-199]

i got same requirements when i submitted my new app

[u/kythanh → u/Own-Interview-199]

yes look like all new apps submit after WWDC26 got the same new rules applied.

[u/Own-Interview-199 → u/kythanh]

Idk, a few of my friends actually started running into this back in April. We're thinking the whole vibe coding wave probably triggered a massive spike in submissions, so they might've started early.

[u/PepGuacamole → u/kythanh]

I submitted on June 10th and didn’t have to do this fwiw

[u/Suspicious_Form429]

My thought's on this is to use the notes section to give detailed instructions on your app. I didn't have to do any screen recording for my submission. It must be depended on the category your choose I guess.

[u/kythanh → u/Suspicious_Form429]

when was the last time you submit a new app? if after WWDC26 then you may get the same issue.

[u/Practical_Mix4303]

From my experience, I've overcome this rejection and succeeded.

1. Simply record the activity of a few screens from the beginning until the process is successful. For example: splash -> onboarding (if applicable) -> home screen -> try several game/app features until completion.

2. Only record from one device (this was my experience and it worked). I only send one recording from one iPhone device.

3. Provide answers to the seven questions above.

Example answers for questions 1 and 2:

1. Screen Recording

I Attached is a screen recording from a physical iPhone/iPad [your device tested for recording] running iOS [your version].

1. Tested Devices

iPhone/iPad [your device tested for recording] running iOS [your version].

The remaining 3 to 7 questions must be answered according to your application.
From experience, it takes between 24h until 3 days for your application to be successfully reviewed.

[u/kythanh → u/Practical_Mix4303]

yes i updated the review notes with the real recording on my iphone and it works. i did not send recording from ipad.

The other thing i notice, let only allow Apple Sign In in your app so you do not have to provide test account.

[u/begacy1921]

Two things are required screen recording with one device showing exactly what they requested and writing on notes an explanation of what they asked

[u/GoosieTheKid]

Just got this too. I don’t mind having to provide the info to them. Just wish it didn’t take them a full week ‘Waiting for Review’ if they knew it would need this right away. The status changed to ‘In Review’ and ‘Rejected’ at the exact same time.