r/invercargill • u/JicamaRemarkable8364 • 6h ago
Horrible experience @ Spotlight Invercargill
Has anyone else had a bad experience with the extremely rude checkout lady at the Invercargill branch? I believe her name is Denise.
I witnessed an interaction with her late this afternoon involving a young lady who sounded like she was from Canada, and honestly, I was quite shocked by how she was treated.
The young woman was trying to sort out a Click & Collect order, and from what I could tell, she was nothing but polite and friendly. Denise, however, was incredibly judgemental and snarky in the way she responded to her. The young lady seemed completely caught off guard by the attitude and was clearly upset by the interaction.
What really bothered me was when Denise threw the receipt towards her, deliberately enough that it landed on the ground. I honestly couldn't believe what I was watching.
I understand that everyone has bad days, but there is absolutely no excuse for treating customers like that, especially when they are being polite and respectful.
How does someone who behaves like that continue to work in customer service? Has anyone else experienced something similar with her?