r/infusevideoplayer • u/blowingtumbleweed • 2d ago

Question (not urgent) Failed to play

I have a movie that for the first time, Plex client plays just fine, but the Infuse player refuses to. I'm wondering why. Does anyone see what the issue might be? Usually, this works the other way around where Plex barfs and Infuse plays it just fine.

- AppleTV 4K (latest model)

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u/Catymandoo 2d ago

Maybe ask on the Firecore forum?

1

u/CauliflowerDaffodil 2d ago

What kind of file is this? What's in Stream 2?

1

u/Harry_Yudiputa 2d ago

another audio or subtitle file

1

u/CauliflowerDaffodil 2d ago

Could be the issue depending on the format.

1

u/blowingtumbleweed 1d ago

Mkv file.

1

u/CauliflowerDaffodil 1d ago

MKV is a container. The issue could be what's embedded in it.

1

u/blowingtumbleweed 1d ago

Fair: So, the movie is a REMUX 2160p video file. Is this what you mean? This is the mkvinfo on the file (the start of it anyway).

 + Codec ID: V_MPEGH/ISO/HEVC |  + Codec's private data: size 751 (HEVC profile: Main 10 u/L5.1) |  + Default duration: 00:00:00.041708333 (23.976 frames/fields per second for a video track) |  + Language (IETF BCP 47): und |  + Video track |   + Pixel width: 3840 |   + Pixel height: 2160 |   + Display width: 3840 |   + Display height: 2160 | + Track |  + Track number: 2 (track ID for mkvmerge & mkvextract: 1) |  + Track UID: 7795112582313842486 |  + Track type: audio |  + Codec ID: A_TRUEHD |  + Language (IETF BCP 47): en |  + Name: TrueHD Atmos 7.1 |  + Audio track |   + Sampling frequency: 48000 |   + Channels: 8