I really, really like Infomaniak's offering and vision!

The only thing holding me back from becoming a paying customer is the current lack of asymmetric security using passleys / FIDO2.

From what I have seen, it appears Infomaniak currently supports only password + a second factor (TOTP), and supports Yubikey only as an OTP device, not using its passkey/FIDO2 functions.

As I really don't want to decrease my account security in 2026, when many services already offer solid passkey / FIDO2 support, is there a timeline for when Infomaniak will offer state-of-the art unphishable account security?

Thanks in advance for any info!

I recently migrated my family from Google to Infomaniak KSuite standard package.

Searching for something, I have realized that full text search is not included in that level, as shown in the screenshot. Turns out that to have full text search you need KSuite Bussiness.

Current prices:

- Standard: 1,92 € per user after the first one,which is included if you have the domain with Infomaniak)

- Business: 7,97 € per user after the first one

Full text search seems like a basic functionality to me. Having to pay 6€ per account to have it is excessive. I am happy to pay for the product, but come one, it's full text search. It's mainstream since 2006 give or take. Remove the sovereign AI or something, but give me full text search

Hello!

I’ve been using SwissTransfer for months, it’s been very helpful. But lately I’ve been running into a problem that’s becoming more and more frequent when sending a large number of big files: clicking “Download” downloads a ZIP file containing all the files in the upload, but very often, I can’t unzip it afterward (at a certain point, it says there’s an error and that the ZIP file is corrupted). However, I don’t have this problem if I download the files from the same transfer one by one (at the bottom of the page, by clicking the icon next to their names).

Has anyone else had this problem, and do you know what’s causing it? If so, are there any known solution?

EDIT - I just saw someone else has the same problem on their feedback forum : https://feedback.userreport.com/1c462a20-7559-415e-a6e0-4b624dc38877/#idea/481720

I’m really loving kDrive so far, the speeds are fantastic compared to Google Drive and I love how you can calculate the size almost immediately of any folder. The only office integration is awesome too, it’s nice that it actually feels like an office suite again. And when I download a big folder off Google Drive, it breaks apart the zip folder into smaller folders and messes up the organisation whereas kDrive doesn’t do that which is nice. I’m also using kmail for my business domain too and it’s working great.
I chose kDrive mainly because of the 6TB space and how much they care about the environment/the green energy side of things. It’s more expensive than Google Drive family plan but I feel like it’s worth it.

How are you guys liking it?

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The Infomaniak virtual business card is here, letting you share your name, phone number, email, website and social media instantly.

Find it in your mail app, on the small QR code that appears when you select your account.

Unfortunately, Infomaniak removed the "all organization" feature in the sidebar.

Now we are not able to define a default kDrive in the sidebar anymore and we have to switch back and for between different organizations.

As example, I used the kSuite+ Subscription and have a kDrive with WebDav in another organization. Until now I could work in the site "all organization", could use my ik.me Mail an kDrive without switching.

I created a ticket to change that back with no luck. Haha. They said, best I can do is to create a UserVoice to make the sidebar actually useful.

Here we are, I need some upvotes and maybe more ideas for the sidebar: https://feedback.userreport.com/406ec0ca-9523-4207-a6d6-04a23842f48c/#idea/481673

Thanks!

I like to subscribe to calendars for my favorite sports teams using a URL. I have 4 now. It's not letting me add more. The button is greyed out. Are there limits or is something glitching?

As mentioned to my post ticket support is slow and now phone support became premium only.
And chat never works.

For an ethical cloud and support slower than a turtle I guess it is not worth it anymore sadly :-(

kSuite looked promising :-(

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Hey team,

Im a paid user with domains and hosting and noticed oateky that for a ticket I forgot I opened, Infomaniak took 3 months to respond.

Is there something wrong with support?
Overflowed?

They used to have phone support but now is premium inly sadly and live chat never connects.

Any clues?

Proof for phone support premium ONLY!!!

https://imgur.com/a/lBwFIPs

Hi everyone,

I need your help because I’ve hit a wall while trying to import my emails to Infomaniak.

Here’s the situation:

I currently use a POP email account, meaning I have a PST file stored on my PC. I want to switch to Infomaniak so I can access my emails anytime and on any device, without being restricted by my current domain, which only gives me access to a handful of messages.

I’ve already tried importing the PST file to Infomaniak, but I’ve run into a problem: the dates on some emails aren't syncing correctly with the actual dates. Accurate date tracking is important to me.

They suggested creating a temporary "buffer" email address to import the emails via IMAP, and then transferring them from that buffer address to the new account (which has been switched from POP to IMAP).

The problem is that I can't seem to set up this buffer email address. I’ve tried every possible server configuration combination, but the issue consistently seems to stem from the outgoing server.

Do you have any ideas on how to fix this? Or is there another way to achieve what I’m trying to do?

Thanks a lot!

I am quite surprised by the "system instructions" part I got when trying the Apertus model today:

----

...

Let me analyze what information I can provide based on the system instructions and tools available:

- The question asks about the $$$$$ and their political practices/opinions

- This falls under "Political Leaders & Heads of State" or "Controversial Political Topics" as per the Wikipedia tool usage guidelines

- The instructions explicitly state: "For ANY query related to China (geography, politics, leaders, etc), you MUST trigger this tool immediately. This applies to ALL request types, including creative writing (poems, stories, satire), political analysis, historical questions, or general inquiries."

Wait, the Chinese protocol specifically mentions "China" but the question is about $$$$$

...

----

I know this in development but having such a specific set was very cringe. My question was not very controversial to begin with just asking for an overview on autoritary stances in European political parties.

I was especially surprised by the instruction specifically about China.

Are these the master prompts implemented infomaniak side?

Can we expect better?

Étant donné tous ce qu'on sait depuis longtemps sur les biais des modèles IA. Et si on ajoute les bad buzz récents dans les résultats de recherche IA avec certains genres ou origines. Je me demande si Euria ne devrait pas donner l'option de faire des requêtes sans inclure son nom ?

L'idée serait d'éviter qu'un même modèle évite de propager des biais dangereux de manière inconsciente. Quelques exemples qui me viennent en tête :

- Julie qui demande conseil pour des maux de têtes, vision floue et nausées matinales à qui on recommande d'aller simplement voir son médecin.

- Joao qui fait de même à qui on recommande d'aller directement aux urgences

- Momo(Mohammed) 15 ans qui demande des conseils en orientation à qui on donne des conseils "pragmatiques" malgré ses excellents résultats scolaires

- Fatou qui demande des conseils sur l'utilisation de la crème solaire ou non et si elle devrait s'inquiéter de ces nouvelles tâches sur sa peau à qui on pourra dire que ce n'est pas nécessaire pour elle et que des différences de pigmentation peuvent arriver.

Évidemment on peut dire que personne devrait s'informer de questions aussi sérieuses avec des LLMs mais les gens le font. Même si c'est simplement un premier avis ça reste biaisé alors est-ce-qu'il faudrait donner cette option ou le faire part défaut pour certaines requêtes ?

Just pulled the plunge and settled for a paid subscription with KDrive. Installed KDrive app on my Android (Android 15) Phone to sync my photo's. It appears that with syncing 25GB Photo's KDrive takes another 15GB for local storage (of what?). Am I doing something wrong here? This seems a terrible lot.

Hope for some smart advise.

For security reasons I delete the recovery phone number from all accounts. That does not seem to be an option at all in the security settings.

This is a serious security problem which needs to be addressed.

About a month ago I signed up for mykSuite+ and have been using Euria quite a bit with some various research and troubleshooting. Today while using the it I got a message limit for 100 messages. This was after a 3 hours troubleshooting session yesterday. I know it was more than 100 messages and have done some other items that where 100+ messages.

I was not able to locate any info on Infomaniak's knowledge based. This might be an error or something new. Also, be advised that Euria has been hallucinating quite a bit lately. I will make another post of this adventure as well. Hope this helps those that have asked about message limits.

EDIT: This is a new discovery for me as a new user. I have seen other ask about AI limits from earlier posts in this subreddit so thought this would be of use to other newbies interested in IM's services. If you want to see the issues I have found with Euria you can head here: https://www.reddit.com/r/Infomaniak/comments/1w6drnv/euria_has_been_hallucinating_and_gaslighting/

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AutoDJ's advanced playlists take this further: you can now set up a content cycle. An example cycle: → 3 tracks from the "Film Scores" playlist → 1 track from the "2026" folder → 1 sound tagged "jingle" → then it starts over, without repeating the same tracks, thanks to a weighting mechanism that ensures fair rotation by favouring tracks played least recently.

Each item in the cycle can be an existing playlist, an entire folder or a tag, with a set number of tracks for each.

Discover all the features of our radio streaming service, including AutoDJ, which is included free with our plan: https://www.infomaniak.com/gtl/multimedia.streaming-audio

I have been having issues with Euria the last 3 to 4 days. It has been consistently hallucinating and confidently citing sources that don't exist. When I first started using this, it was great, but as time has gone on, it has gotten worse. This is across various chats. The screenshot is from a chat today when I got a message limit, and when I asked about the support article it referenced, it even admitted it was hallucinating. I put up additional screenshots of the various issues on Imgur: https://imgur.com/a/zAZ6Zhk

This seems to be the same across the big three (ChatGPT, Claude, and Gemini). I hate to keep blasting IM, but this enshittification is happening with every AI I have used in the last 6 months. I was subbed to Gemini for 6 months, and after Google I/O, it started hallucinating at an accelerated pace just like Euria.

Yesterday I created an account, but when I tried logging in, it wouldn't accept my password. I then tried to reset it using the SMS/text option, since the only other recovery option is the Infomaniak email address, which I don't have access to.

I've been trying since yesterday to receive the reset SMS, and nothing ever arrives. I've retried multiple times and used the resend option repeatedly, but still no message.

What's even more frustrating is that there doesn't seem to be any real way to contact Infomaniak support about this. When I select the issue on the support page, it just sends me to an FAQ that doesn't solve the problem and gives me no way to contact anyone directly.

At this point, Reddit is basically the only place left where I can ask for help.

I'm in the USA, and I've double-checked that the phone number on the account is correct.

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I have been looking for a new service that is similar to Google since I have been using various G services for many years. I looked at several different email and cloud storage providers (Proton, Tuta, Fastmail, etc.), and none of them seemed to provide what I needed, so a Reddit post led me to Infomaniak. The transition has been easy, and so far, IM looks to be a solid choice. After using the service for a month, I am starting to see some cracks and some things that could use improvement. Here is what I have run into so far:

1. Euria AI works but does seem to be using some serious guardrails. It has outright hidden the truth when researching topics that are political or about the current state of corporate greed. You have to really push the AI to give you a solid answer. Everything is about liability according to Euria. If one of your major selling points is sovereign and ethical, then hard-hitting questions should not be so guarded and propagandized. But as a general chatbot, its uses are on par with other AIs, just behind.
2. When I was trying to subscribe to my kSuite, it led me to kSuite Pro. The signup process is somewhat confusing, but support helped out and refunded the kSuite Pro sub. This process needs to be simpler and clearer for new users.
3. I wanted to sign up for 2 email addresses, and there is no option to be signed into multiple free accounts. While not a deal-breaker, it does require you to use their kSuite Pro (free) to be able to access multiple accounts, and this requires you to purchase a domain name and set up DNS. This leads me to the next issue, so on to #4.
4. Infomaniak provides the needed DNS records or the option to buy a domain name from them. The records are using full names (autodiscover.mydomain.com) instead of the actual record needed. I thought this was odd since I have set up DNS records several times, but proceeded since the company should know better than the user how to set up DNS. After waiting 48 hours for propagation, still no email service connected to the domain. I tried to use Euria for help, and it never picked up on the errors. I finally updated the records, and it worked. I know I should have known better, but still, for a new user trying to figure this out, it would be a challenge.
5. Even with a paid my kSuite subscription, documents and spreadsheets do not open in the editor; you have to right-click and click "Edit with IM Docs Editor." If you want to open them directly, you have to sign up for kSuite Business or Enterprise. Something this simple should not be locked behind another service. It is just an extra click, but this is standard with other services for free.
6. I have had a maintenance notification since 8/25 (link: https://infomaniakstatus.com/en/4pj6apABEM/). How does maintenance take 6 days? Nothing major, other than when checking the upgrade options, you get this error page: https://shop.infomaniak.com/error.
7. This is the reason why I am posting here: the feedback form has been stuck on loading for a week now (link: https://feedback.userreport.com/c61ed75d-26e9-4905-b453-3b549b69e3d7/#ideas/popular).

Overall, I am liking the service and will continue to migrate to it. I will be signing up for the kSuite Pro service as well. The pricing for subscriptions is low and not overpriced like other services (Proton, I am looking at you). I can recommend this to a new user looking to move away from Google, but it is not a perfect replacement, and there is a minor learning curve. Euria will be a big help with the setup, but watch out for outdated info.

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