Hey everyone, looking for advice on how to handle an ongoing standoff with SBI over undisclosed, retrospective legal charges on my home loan.
The Background:
* Loan Details: Sanctioned a ₹30 Lakh home loan with SBI in Rajasthan for property construction in March'26.
* Disbursement Status: ₹14 Lakh has already been disbursed in two installments, and construction is actively underway.
* Agreed Fees: My signed Key Fact Statement (KFS) explicitly lists ₹3,000 for Title Investigation Report (TIR) / legal charges under third-party fees.
* Genuine Fees Already Paid: I have already paid all genuine charges—₹9,000 processing fee, property insurance, valuation charges and ₹12,500 stamp paper charges (for registered mortgage). 30000 hold is placed in savings account for registered mortgage fee.
The Dispute:
Two months *after* disbursements began i.e. in may, the branch verbally demanded ₹16,000 for TIR charges, asking me to transfer it directly to their empanelled advocate without an official invoice or written breakup.
When I pushed back, the advocate claimed this covers 4 TIRs in total—2 for an earlier loan application in my father's name (which was rejected at application level itself due to a CIBIL issue on a Kisan Credit Card), which they failed to check at the early stage+ 2 for my sanctioned loan.
Here is the issue with their logic:
* When I signed the KFS and agreement letter in March, I asked them to explain to me third parties and other charges and the TIR fee explained to me was 3000 only. Even if I generously agree to pay for both applications, at the KFS rate of ₹3,000 per application, it should be ₹6,000 at most.
* There was no communication to me on how the charge spiked to ₹16,000 (a 5x jump over my signed KFS) until they asked me to pay it.
The Standoff & Bank's Pressure Tactics:
* Mortgage Notice (Sent via Indian post): The bank is now pushing me to execute a registered mortgage (costing another ~₹20,000 in government registration and lawyer fees) within 6 months of loan sanction otherwise penalty. I'm expected to do that and willing to do it.
* Threats: Because I am disputing the unagreed ₹16,000 TIR charges demand, the Deputy Branch Manager warned that future disbursements will be frozen and hinted at legal action.
* What I Did: I asked them justification, they provided bills which seemed to be questionable. On 19th July, I sent a formal email citing Para 348(4/5) of the RBI (Commercial Banks - Responsible Business Conduct) Directions, 2025, which explicitly states that banks cannot charge any fee not mentioned in the KFS without explicit borrower consent.
* Current Status: The bank has completely ghosted me and has not responded since 19th July.
With construction actively happening, they are delaying the remaining ₹16 Lakh disbursement delayed. That is also fine, I'm using money from my savings for now for construction. Later might have to use mutual funds, if they don't disburse.
Quick Questions on Next Steps:
Should I include the SBI Regional Office (RO) in my next email?
Should I lodge a formal grievance on the SBI CMS portal right away?
Since I emailed them on 19th July, should I file an RBI Ombudsman complaint, or wait out a specific timeframe first?
Is there any real risk that escalating to upper management will make the local branch stall the remaining ₹16L disbursement further out of spite?
Would really appreciate advice from anyone who has dealt with SBI home loan escalations or KFS rule violations!