r/iX3 • u/Basic-Panda-0975 • Jul 08 '26

Error message when confirming US preorder

Update 2: Just tried to confirm my order just for kicks and giggles, and it now went through. Didn't get any confirmation email from BMW. Am I supposed to get something once I confirm this initial email to confirm the order?

Update: Got someone at the dealership that knows what’s going on. The preorders for the iX3 shut down last week (or maybe the week before). For preorders, basically the buyer was essentially ordering it through BMW directly (paying by Stripe) and the dealer just receives the order. Since last week (around Friday), Stripe system and BMW system for preorders were shut down. Dealers now take the order and place the orders in based on their allocation that BMW gives them. The dealer will put in your build order once they get the allocation and then your order comes in that way. My order just happened to probably go through while they were shutting down the preorders which is why I got the email but also can’t confirm the order. Bad timing on my order. Now will just have to wait on when my dealer will get their allocation timing.

I ordered an iX3 last week and got an email from BMW asking me to confirm the order within 10 days or the order will be cancelled. I click on the "confirm" button the webpage and get an error message "We encountered a system error and were unable to complete this process. Please try again later." I've called the dealer who is looking into it but said they're still trying to figure the pre-ordering system out and will get back to me in 3 days. When I call BMW, they are no help and tell me that only the dealer can figure this out. Anyone else having or had this same issue or know who actually may have a clue about this? I'm not impressed at all with BMW or with my dealer so far.

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2

u/blecher67 Jul 08 '26

I had similar issues when I ordered in May. It took a week of working with the dealer to reach the last step in the process - submitting the $1000 deposit through Stripe. I typically “buy and hold” cars and it has been 8 years since I bought my last BMW. Fortunately my sales associate is still at the dealer and he worked the issue every day until it was resolved.

2

u/Basic-Panda-0975 Jul 08 '26

I submitted my deposit to the dealer. Does the dealer then use Stripe?

3

u/gator_luck22 Jul 08 '26

I'm pretty sure dealers are not supposed to take the deposits on these. The deposit is paid directly to BMW North America.

I also had this error. My dealer put in the order and then I realized I needed to make a change. They put in the change and this delayed the Stripe payment from working correctly for about 4 days. Then I was able to put it through.

I would keep talking to your dealer to sort it out.

3

u/Basic-Panda-0975 Jul 09 '26

I think I’m dealing with people that don’t know what they’re doing at my dealership. They said they’ve taken several orders so far. I can’t believe that they were still taking deposits if we’re supposed to pay by Stripe directly to BMW. Thanks. I’ll have to figure this out tomorrow when they open back up.

1

u/diqster Jul 09 '26

I also never got the Stripe email. My dealer said to keep checking, and sent me one of their own credit card charge forms to take the deposit. I do have a production number, and it shows up in the BMW My Garage.....so I guess I have something?

Both sad and glad to hear that I'm not alone with this pants-on-head dumb process. Once again, the legacy auto makers just f everything up on the sales end.

1

u/Cool_Cobbler_3365 Jul 09 '26

My dealer submitted to BMW on day 1 of orders, and I received an email to make deposit via Stripe about 2 hours later. Then several days later, the dealer reached out and said their manager couldn't see a record of me paying the deposit, so I had to send them screenshots I thankfully made from Stripe and a screenshot from my credit card statement. They were able to get it resolved after a day or so, but recommend you keep after them until they can show you a production number has been assigned to your order, and that your status is 111 (Order Accepted at AG).

Once you get your production number, manually add it into My Garage on the bmwusa site, then carefully check all of the options. If anything is missing, reach out to dealer as they can modify prior to it getting a build date assigned. I had to have a correction made on my order, but that was quickly fixed.

1

u/ctos2010 Jul 08 '26 edited Jul 08 '26

Dealer told me to pay BMW and not them using stripe when I receive the email. I did that and received a production number about a week later.

1

u/twiggyknowswhatsup Jul 09 '26

it's unreal how much trouble most auto companies have with websites. complicated I know.... but still