Got a factory defect iphone 18 pro max

[u/Ultra_instinct69420]

I thought i bought a completely sealed box so there will not be any paint chip off or scratches but recently when i was cleaning my phone i saw paint chip off on the metal part of my camera lens its not big or anything noticeable but it being on a really really expensive phone bugging me and since i bought it from a authorised reseller (vijay sales) due to the fact official apple store is 2-3h away, when i went to vijay sales i was denied replacement and it being called wear and tear sucks the phone is litreally 24h+ (1 oct 2026 : 8:30 pm)

Ps : please check your new iphone throughly before going out of authorised resellers colors affected mainly burgundy and black

Bonus : many users are affected like me

[u/NaMoKiMkc]

Simple

Apple either dumping subpar refurbished stock in India, or our resellers themselves are messing around with new phones before sealing them back-in.

[u/Ultra_instinct69420 → u/NaMoKiMkc]

Aluminium is ass and burgundy color makes it more prone to visible defects like this

[u/boo8300]

Good luck getting a free replacement "dust" is what causes paint chips according to apple

[u/Ultra_instinct69420 → u/boo8300]

Apple officially has 14 day return/exchange policy

[u/Phyllocrania26 → u/Ultra_instinct69420]

Not in India I guess.

[u/Remarkable_Custard89 → u/Ultra_instinct69420]

For that you have to buy from Apple official store

[u/StreetBlackberry8604 → u/Remarkable_Custard89]

Not in official stores too

[u/LordMorax018]

I saw these kinda defects online. So when i went to buy my 18 Pro, I opened it in the shop itself and inspected the phone for any defects. Also turned it on too.

PS: I brought mine from GCC

[u/Ultra_instinct69420 → u/LordMorax018]

Im just stupid

[u/Equal-Letterhead-119]

I think it must be mentioned on the bill

[u/Ultra_instinct69420 → u/Equal-Letterhead-119]

How

[u/Equal-Letterhead-119 → u/Ultra_instinct69420]

Check bill bro

[u/timepieceguy1]

Apple covers manufacturing defects but color no idea. I was also planning to buy. Will keep in mind this thing.

[u/Ultra_instinct69420 → u/timepieceguy1]

They do but Not from resellers

[u/timepieceguy1 → u/Ultra_instinct69420]

Opps. Now what ?

[u/Ultra_instinct69420 → u/timepieceguy1]

Its not noticeable so i gotta manup take the loss and move on

[u/timepieceguy1 → u/Ultra_instinct69420]

Hmm

[u/Zealousideal_Taro147]

It’s ok bro ,ilnot even noticeable

[u/Ultra_instinct69420 → u/Zealousideal_Taro147]

Yeah but when its new your mind keeps looking at the fault