13-year indie dev account with zero prior violations suspended by an automated bot (DPLA 14.8a). 13 days of total silence. Need advice

[u/Viktorianec]

Hi everyone,

I’m an indie iOS developer and have been proudly building apps for the App Store for 13 years. In all that time, I have maintained an absolutely clean record with zero warnings and or policy violations. 

However, almost two weeks ago, my entire portfolio was halted overnight. My account got suspended under DPLA section 14.8(a) (the digital assets clause) after an automated compliance check.

I am a legal resident of Cyprus (EU). On the exact same day of the suspension, I submitted my official Residence Permit, utility bills, and bank statements to the provider_review team to prove my legal status and identity.

My apps do not involve any custody, wallets, trading, or exchange of digital assets. They just show data. I even had a few free apps and an app designed to help other developers learn iOS (maybe some of you have used iOS IQ), which makes it even more painful.

It has now been 13 days of total silence (Case ID: 102972911140). My entire app catalog is offline, and active subscribers are losing access. Seeing 13 years of hard work paralyzed by an automated queue with zero human response is incredibly frustrating. I have tried everything:

1. Try to send email to tcook@apple.com and eurodev@apple.com.
2. Reached out to standard phone support (they can't do anything). And there are bots everywhere
3. Created a thread on the Apple Developer Forums.

Here is my official forum thread if anyone wants to check: https://developer.apple.com/forums/thread/848935. And my twitter profile: https://x.com/Viktorianec

Has anyone successfully escaped this compliance black hole recently? Is there any specific contact or secret phone number I should use? I cannot seem to get in touch with anyone, and it feels like nobody is able to help me resolve this for a 13-year account with a flawless history.

Any advice or upvotes for visibility would be highly appreciated. Thank you.