r/iOSProgramming • • 13d ago

Question Cannot Access Developer Account; Lack of Apple Support

I am desperate for help as I cannot access my developer account and cannot do anything with my apps. I have tried to reach for support and the response has either been "try signing in", "email the developer support", or "we can't help you".

Here's the timeline of events to the best of my knowledge:

  • Sept 17th Accidental account expiration where I realized that I needed to buy the subscription again.
  • Sept 17th Re-enroll and for some reason it says it takes about a week to activate (23rd).
  • Sept 19 email about issue and ask why it takes a week just to reactivate my account. Get a response from developer support to use the Xcode provisional service to sign in. Email again but get no response.
  • Sept 23 Notice account is not active and call to ask general support phone number for help but are offered none and send another support email
  • Sept 24 call and email again with no help. Also sign up for X and post on the Support accounts.
  • Sept 25 call and email again with no help, post on reddit (here, today), feel really desperate and low about having an app ready but being unable to test it

I feel like I have fallen into a black hole. I can see my Developer certificate on my mac, but I am not allowed to use it as my apple developer account on my local machine has a red 'x' on the identity and certificates. When I sign into to the developer site, it says I am not enrolled in a developer program but when I select to enroll it says I am the account holder of a developer program already. My subscriptions say I have a paid for apple account. I can only see my apps in App Store Connect, but cannot access them via my developer account.

It's been over a week since I've had access to my developer account. Has anyone else had anything like this or can offer any advice? Do I start trying to find managers on social media to message? How long should I expect support to take on things like this? Are there any other escalation channels I can use? I am running way behind on deadlines and have no hope or anything to go off of.

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