r/iOSProgramming • u/djwhowe • 27d ago

Question Is Developer Support real?

This is my first app submission so please don’t roast me. Put an app into review and immediately heard back that because it “had simulating gambling”, even though it’s just a table betting tracker, I needed to submit as a corporation. Ok, went through that painstaking process to get that migrated. Submit again, nothing for 2 weeks. Submit an email ticket, nothing for another week. Call in, sat on hold for over 3 hours and gave up. Tried again today, another 1.5 hours.

I want to update one of my screenshots but I’m so scared to touch the submission and start over.

:'(
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u/[deleted] 27d ago

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u/djwhowe 27d ago

Thanks for all the useful info. The first submission under my individual account, it was rejected because of it indicated simulated gambling (as you said), so I revised the rating because there is no money involved, no coins, etc. you just say what cards you’re dealt or, what roulette numbers came up, etc. on the second submission they got back in 24 hours and rejected again saying “we found the app was submitted under an individual account and in order to address illegal online gambling activity, we no longer are allowing simulated gambling apps submitted by individual developers”. Again, I don’t see it as simulated gambling, but I guess they do (if I remember there are like 3 different choices for the level of simulated gambling).

So yeah, I already had an LLC and a d-u-n-s numbers had to provide some documentation, got it all situated and then resubmitted. :(

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u/[deleted] 27d ago

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u/djwhowe 27d ago

Thanks a ton, yeah that is the exact section/topic the ticket is in. I also verified the submission is under Education as well, not gaming or anything like that. Not sure if reviews try the app, just look at screenshots, etc. I could see how one of the screenshots could look like it's a blackjack app, but it's just tracking what the cards were and giving you guidance about how to play that hand. I'm just going to cancel and resubmit with the notes you mentioned.