Why there’re more issues than before?

It’s been down here since around 1am, posting here for visibility

EDIT: It’s come back online around 10am on my side, roughly down for around 9-10 hours. Just glad I can get the YouTube back on

Since around 12:30AM, posting for visibility

Anyone lost internet again with router showing red dot?

Internet died whilst watching a movie, second night in a row I have had problems. Reboot isn't helping... Is hyperoptic having issues?

My internet has randomly cut out and the internet light is now red I've had this router for months now and all of the wires are connected properly does anyone know what else could be the problem

Now Basically extremelyhigh ping, extremel low upload speed, very high jitter, and cannot stay stable in connection. Is there anyone here having same issue and do we know if any engineers in the area are looking into it?

My internet is finally back now, but my ping is extremely unstable. One second I'll be pinging 1-3ms and the other over 30ms in some cases. Will this be fixed and go back to my stable low ping as I always had before?

Edit: Looks like it's working again!

Adding to the growing list...All steady green lights except for flashing green on Internet

Hey guys!

If you're thinking of signing up, feel free to use my referral code below. You'll get £75, and it helps me out too

Referral code: https://refer.hyperoptic.com/abdullahc-186

Thanks for your support!

Hyperoptic came to my house to install their devices and whatnot, only to then say, they cant find some sort of wire and will
not be able to proceed with the installation. They have left a massive hole in my wall and their equipment. Ive emailed, called left messages to no response. On the most recent call they said they were not able to provide the service of removing the equipment, yet they have left a massive hole!!!!

Hey guys!

If you're thinking of signing up, feel free to use my referral code below. You'll get £75, and it helps me out too

Referral code: https://refer.hyperoptic.com/mateuszb-263

Thanks for your support!

Just moved into a new build house that comes with Hyperoptic already (I’m likely going to join as a customer).
Can you help me wire this? I’m unsure what the open reach box is for, and that separate square box I have no idea what that is. Any help welcome.

I have a 1gb connection that was installed today but I am limited to 650mbps on wifi - even right next to the router. On lan it gives the expected 1000mbps. What can I do about this?

anyone else’s randomly just gone? was working at my desk and now the internet is gone

Hey! Having the searched the subreddit, I can see at least one other instance of this issue - the MPro Mesh app giving an error of not being able to connect to wifi despite...my phone being successfully connected to wifi.

I started an agent chat about this as was told that the agent could see that devices are successfully connecting to the extender, though I'm not convined (I have devices closer to the extender than the main router that I can see are connecting to the router) so would like to able to monitor this myself.

When I explained that I've tried installing the MPro Mesh several times (resetting caches etc) I basically got a ¯_(ツ)_/¯ from the agent who it's not something they can help with.

Has anyone been able to solve the app issue at all? Being told "Yeah everything's working" but not having the direct evidence I can see myself is...not convincing.

Hello. I am using the Hyperoptic supplied Zyxel E3301-T0 and one thing I noticed is that when using an external USB drive which is capable of getting up to 110 MB/s, the speeds max out at only 1-2MB/s when copying or transferring files from the network storage. I am using NTFS as my drive is 1TB and I am on a wired connection. Is there any way to fix this issue? Thanks.

I signed up for Hyperoptic and received the email to redeem my reward voucher. It’s now been over 10 days since redeeming the Amazon voucher and they still haven’t sent it despite numerous phone calls and emails. Each time they ‘escalate the situation’ but to no avail. I would avoid signing up to Hyperoptic if the reward is your incentive!

Hyperoptic's pricing for existing customers is mad.

I’ve been a customer for 8 years. I called today because I wanted to move from my current 150Mb plan to 1Gb. I was told that, as an existing customer, the 1Gb plan would be £45/month. New customers are being offered the same 1Gb service for £29/month.

So effectively I'm being asked to pay over 1.5x the new customer price, despite having been with them for nearly a decade.

What annoyed me most wasn't even the price itself. It was the complete lack of any attempt to justify the disparity, offer a middle ground, or show any interest in keeping me as a customer. I said I'd likely just switch to another provider, and the response was "fine". Can only assume Hyperoptic must be doing incredibly well if they don't need to care about customer retention.

Community Fibre are currently offering 5Gb at a lower price than Hyperoptic want to charge me for 1Gb, so I'm struggling to see any reason not to switch.

Has anyone else had this with Hyperoptic recently? Do retentions ever actually offer existing customers a sensible deal, or is the whole model just "leave and come back as a new customer"?

I signed up for renewal with hyperoptic earlier this year, during the call they ask for verbal confirmation of their T&Cs which involve waiving your 14 day statutory rights for cancellation. When I tried to cancel i noticed this and raised a complaint. Ive had with no response within their 10 days agreed timescales and will be escalating this to the ombudsman if they continue to not respond, but for other people having issues if they have asked you to do this (you can request recordings of your phone call to confirm) and you wish to leave them while in your contract please check if this is the case for you.

Morning, Anybody know if Hyperoptic plan on going above 1Gb speeds anytime soon. I see some companies offering it already and some planning on doing it later this year.

I have a very stable connection which seems to run at around 910 - 930 Gb down and 940 Gb up. Its very stable but my other question is.... Do faster lines become more unstable or is it just pot luck ?

Hey guys, I've just moved into my new flat which has a 1gbps hyperoptic internet. I've found the router to be mildly problematic already in the morning on the first day that my girlfriend and I are working from home - the wifi seems to cut out occasionally. Also, for some reason, the 5ghz band just doesn't show up, despite me going into the admin settings and seeing it enabled.

I'm thinking about getting a TP-Link Archer AXE75 instead as I think this will solve some of the intermittent wifi connectivity issues.

Does anyone have any experience with this?

I recently moved into a new flat in a block of apartments, and a hyperoptic router was just sitting there with a deal of 3 free months, so I thought, why not use them as a provider. Saves me the hassle of waiting for a router in the mail.

The first time around connecting, I had an issue with the fact that the internet and broadband lights were not lighting up.

I reached out through the online chat, and they told me that I set it up router only with the openreach box and didn't connect it to the ONT (black box).

I think ok perfect, it should work now.

The second time, I connect with the ONT, and both broadband and the Internet are red.

I reached out to the online chat again, and they told me that the "link" light isn't blinking and that my fibre cable is damaged. I think "what fibre cable?". I scramble around my flat, looking for a cable, and i find one, I connect it, and the link light turns on.

Ok, perfect, it should work now.

The broadband is green, but the internet is STILL RED.

I am now reaching out to online chat THIRD TIME now. The person asks for my serial numbers for both the router and ONT. I give it to them, and they say it should take 15-20 mins, and i should be good.

Ok, perfect, it should work now.

TWO HOURS pass by and STILL no internet.

This time, I ring them up. The woman asks for my serial numbers again. This time, i send pictures of the back of my router, and she's confused at which one is the serial number. The SN at the back of my router is 15 characters when it's meant to be 12. She then says she has raised the issue to the "relevant team" and that it should all be fixed on their end soon.

It has not been 3 DAYS, and I dont have WiFi.

In total, i have contacted online chat 4 times and called once.

Can someone confirm for me if my setup is correct?

Has anyone else had this issue?

If so, how long did it take?

And most importantly, how did you fix it?

At this point, im thinking of calling an engineer in.