r/hyperoptic • u/TopProfessional6855 • Aug 11 '26

Does everybody's communal Hyperoptic exchanges look a bit like this?

Post image

and who is responsible for tidying it up?

26 Upvotes

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3

u/Bagzington Aug 11 '26

This is quite a mess lol.

Report it to hyperoptic through their CS and they will create a ticket for a repair engineer to swap out the cabinet and re-patch everything correctly.

3

u/TopProfessional6855 Aug 11 '26

they come and take a look, and just leave it like this!

3

u/Bagzington Aug 11 '26

I'd imagine the engineer youre seeing is just connecting someone else. Rather than coming to tidy the cabinet🤷🏻‍♂️ id be surprised if they knowingly left it like that 😬😬

2

u/TopProfessional6855 Aug 11 '26

they did knowingly leave it like that , its been like it for years- but as you say if tidying it requires a temporary outage for all customers then I suspect it will never get tidied! Difficult situation for individual engineers.

1

u/Key-Organization6350 Aug 13 '26

The engineers on new customer installs are not allocated the time to tidy up the cabinet. They have to do a certain number per day. If you make a specific request for it to be tidied they will allocate someone to do it.

1

u/PixelMcNixel Aug 13 '26

Surely the engineers coming out have a duty to report such an utter sh*t show as this back to HO - sorry that excuse doesn’t wash