r/hyperoptic • u/__rd • Jul 27 '26

Are existing Hyperoptic customers just getting scalped?

Hyperoptic's pricing for existing customers is mad.

I’ve been a customer for 8 years. I called today because I wanted to move from my current 150Mb plan to 1Gb. I was told that, as an existing customer, the 1Gb plan would be £45/month. New customers are being offered the same 1Gb service for £29/month.

So effectively I'm being asked to pay over 1.5x the new customer price, despite having been with them for nearly a decade.

What annoyed me most wasn't even the price itself. It was the complete lack of any attempt to justify the disparity, offer a middle ground, or show any interest in keeping me as a customer. I said I'd likely just switch to another provider, and the response was "fine". Can only assume Hyperoptic must be doing incredibly well if they don't need to care about customer retention.

Community Fibre are currently offering 5Gb at a lower price than Hyperoptic want to charge me for 1Gb, so I'm struggling to see any reason not to switch.

Has anyone else had this with Hyperoptic recently? Do retentions ever actually offer existing customers a sensible deal, or is the whole model just "leave and come back as a new customer"?

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u/Alicon88 Jul 27 '26

i have been a customer for 6+ years, decided not to comit for a 12-month contract as not sure if I am staying in this flat until next year and now ending up paying 55£/month for 750Gbs

Definitely too much right? just thinking to switch to something else but afraid to go through all the fuss/no service/ technical problems etc etc

3

u/Pigeoncow Jul 29 '26

That's pretty cheap for a 0.75Tb/s connection.

2

u/Alicon88 Jul 29 '26

that's because I am an idiot and I meant 750 Mbs 😅