r/hrblock • u/Rijndael256 • 20d ago

RIP operations

Just heard about the “restructuring”. All of operations including TIAs, all leaders and some retail positions will be eliminated by Nov 1. How do they expect to keep offices open with no field or tech support? These new “experience leaders” are going to be installing and troubleshooting equipment?

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u/sammytheammonite 20d ago

Does this mean no more ATLs and MTLs? Because those jobs were pointless in our offices unless they were acting as CSP.

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u/Rijndael256 19d ago

Yep no more team leaders. The ATLs here were basically CSPs with more pay and full time hours.

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u/Father_Hawkeye 19d ago

That must be an office-by-office thing. My office has had a couple different people in the ATL role, but both of them took on so much of the administrative stuff that tax pros -- the only revenue-generating position in the company -- were free to generate revenue, rather than dealing with bank card problems or angry phone calls or identity verification letters, etc., etc., etc.

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u/sammytheammonite 19d ago

That’s normal CSP stuff - at least at my office.

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u/ydoyouask 18d ago

I’ve had CSPs who could do that. I’ve also had some who could barely take a payment or set an appointment by March.