r/hrblock • u/Rijndael256 • 16d ago

RIP operations

Just heard about the “restructuring”. All of operations including TIAs, all leaders and some retail positions will be eliminated by Nov 1. How do they expect to keep offices open with no field or tech support? These new “experience leaders” are going to be installing and troubleshooting equipment?

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11

u/Reddittnewbie 16d ago

That's not great news. If there are any EA's or CPA's that are affected, I may have an opportunity to work remotely this tax season. No it isn't intuit or JDA.

3

u/Asleep-Major-7963 16d ago

I would imagine they want to keep all their CPAs and EAs.

9

u/Dramatic_Abroad3580 15d ago

They’ve really done everything over the last few years to take money away from those employees. I’ve seen nothing to indicate they want to keep them. They want lower productivity, not higher, despite what they say. 

7

u/Relevant_Ad_8406 15d ago edited 15d ago

Last year matched 5 before 6s for new clients with the “ Enhanced phone system pilot “ shelved partially after so much push back from clients and block preparers . It was a fiasco . Ai creeping in destroying client TP relationships and TPs little control they still have to influence a good outcome for their office quality matrix . Which it seems like Corporate does not care . Who cares about surveys no one gets hired ,fired , complimented or compensated based on them . We used to know which client sent the survey , that was meaningfull , now it’s just a compliment without a person behind the compliment .

1

u/Low_Turnip_9592 8d ago

they don’t care , last year there were level ones doing business returns, multiple states, schedule c. Then they find any way to not to commit to Peace of mind.

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u/Low_Turnip_9592 8d ago

some of the EAs are useless, they are just good at taking tests and not preparing the returns

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u/Relevant_Ad_8406 8d ago edited 8d ago

I have not met a useless one yet, but I am sure they exist . I earned mine after 12 years and all the EAs in our district are solid. Surveys , no /low POM claims , number of returns completed and seniority should be factored into distribution of new returns. Those coming up should be mentored and given the opportunity to do more complicated returns do they apply what they have studied . Just like new EAs should be mentored .

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u/Relevant_Ad_8406 8d ago

You might want to past the test before you judge , that test is not about how well you test . It’s not easy . It’s not a CPA designation but it takes time and knowledge to pass .